Ticket Agent Customer Service

SHARON M. PETERSON

**** ******** ******, **. ****, MN 55116

***********@*****.*** • 612-***-****

EXPERIENCE

UNITED AIRLINES—Minneapolis, Minnesota

**** - ****

Club Representative

Assisted all United Club and International Star Alliance members with their travel requirements

Provided a superior customer service experience by providing special seating area and privacy for political, entertainment, and sports figures

Pre-seated and processed group reservations

Opened and closed club by ensuring all food, beverages, cabinets, and refrigerators were prepared and cleaned for service.

Placed food and beverage orders according to corporate policy, while maintaining proper inventory and replacement requests.

Service Director

Directed 20 Ticket Agents to maintain all arrival, departure, and delay operations

Opened our Edinburgh, Scotland service station ahead of schedule by leading promotions and accounting procedures

Balanced the accounting for 25 Ticket Agents assigned to the Minneapolis, MN service station so daily balance sheet was prepared for deposit to bank

Ticket Agent

Provided customer service by issuing flight tickets, modifying or cancelling passengers flight reservation, helping passengers check-in for flights, informing passengers of any changes or delays regarding flights, and helping passengers board and depart the aircraft

STEIGENBERGER HOTELS—Los Angeles, CA

1983 - 1984

Western Regional Sales Manager

Developed sales through corporate travel managers

Created group bookings through wholesalers, large travel agencies, trade shows, and familiarization trips to European properties for large corporation travel managers

EDUCATION

LONG BEACH STATE UNIVERSITY

1967 - 1971

Bachelor of Arts, Comparative Literature

PERSONAL

ServSafe certified

World Traveler—passion for exploring new locations around the world and sharing in the local customs. Over 60 countries visited

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