Customer Service Team Member
Resume:
Maria Martinez
Joshua TX *****
****************@*****.***
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.
Dedicated cashier with 2 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers’ questions, solving problems and processing payments.
Skills
●Organized
●Excellent communication skills
●Client relations expert
●Report master
●Customer greeting
●Cash management
●Payment processing
●Scanner operations
●Credit and cash transactions
●Insurance verification
●Cash drawer balancing
●Bilingual (spanish/english)
Experience
07/2015 to 10/2017
Valero Gas & Propane, Everman TX- Cashier
●Greeting customers
●Collecting cash
●Making money orders
●Answering phone calls
●Trained new team members in cash register operation, stock procedures and customer service
11/2018 to 06/2018
Arkansas Pioneer Chiropractic
●Updated group medical records and technical library to support smooth office operations.
●Updated patient financial information to ensure accuracy
●Answered 20 average daily phone calls to schedule appointments and address patient inquiries.
●Interviewed patients to collect medical information and insurance details
●Scan patines documents and paperwork into the computer (New patient info packet, ID, insurance cards, etc)
●Register patients, obtaining and updating patient demographic and insurance information
●Ensure patient satisfaction
●Greeting patients in a pleasant and professional manner
●Explains fees and patient financial responsibility
●Secure all necessary patient signatures, obtains proper informed consent and insurance authorization
Education
June 2015
Everman Joe c. Bean High School/ Everman Tx- Diploma
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