PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

LANGUAGES

delja Malanga

614-***-**** adr3j3@r.postjobfree.com Lawrenceville, Georgia 30046 Results-driven customer service professional focused on delivering exceptional support for diverse needs. Successful at managing concerns and resolving conflicts to maximize customer satisfaction. Offers strong background in customer relations.

Motivated customer relations team member focused on delivering top-notch service to every person. Remain level-headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern.

Customer relations Appointment scheduling Call management Information security

Customer Service Representative

Ttec, 2020 - 2021

Investigated and resolved customer concerns related to inquiries Maximized satisfaction by anticipating needs and consistently offering expert support. Protected customer and company information with strict use of established security procedures. EVS Lead

Northside Hospital, 2020 - 2021

Maintained facility by completing routine preventive upkeep such as changing out filters and lights. Assisted the maintenance team with cleaning bay area, tool storage, and equipment. Identified major repair needs with regular breakthroughs and reported findings to building management.

Minimized trash buildup with daily attention to every receptacle. Cleaned laboratory equipment such as glassware or metal instruments using solvents, brushes, rags, and power cleaning equipment.

Diploma: Science

Ecole Consular, Luanda

speak and writer fluently French and Portuguese