Service Representative Customer
Resume:
Marissa Gonzalez
Lathrop, CA
*************@*****.***
Autorizado a trabajar en EE. UU. para cualquier empresa Experiencia laboral
Night Shift Supervisor
Wendy's - Manteca, CA
agosto 2019 - enero 2020
• Train and reinforce food safety procedures and maintain safe working environment
• Manage food and labor costs
• Follow company policies and operating systems
• Team member training
• Anticipate issues and take corrective actions during shift
• Reports to the Assistant and General Managers or next Shift Supervisor Customer Service Representative
Advanced Call Center Technologies, LLC - San Luis, AZ julio 2016 - enero 2019
• Responds promptly to customer needs; gets customer feedback to improve service; communcate requests for service and assistance.
• Maintains confidentiality; attentively listens with no interruptions; Keeps emotions under control; opened minded to suggestions and ideas.
• Able to speak clearly and persuasively in both positive or negative situations; Listens and reclarifys situation ; Responds quickly and effectively to customer needs.
• Multi tasks while speaking with the consumer ; able to take notes while listening. Night Shift Supervisor
Wendy's - Manteca, CA
agosto 2012 - marzo 2016
• Train and reinforce food safety procedures and maintain safe working environment
• Manage food and labor costs
• Follow company policies and operating systems
• Team member training
• Anticipate issues and take corrective actions during shift
• Reports to the Assistant and General Managers or next Shift Supervisor Cashier
The Home Depot - Manteca, CA
agosto 2013 - mayo 2014
• Maintain clean and tidy checkout areas
• Greet customers when entering or leaving the store
• Knowledge of store layout and provide relevant information
• Manage transactions using cash and card registers. Handling money and providing correct change and receipts.
Educación y formación
Secundaria terminada
Lathrop High School - Lathrop, CA
agosto 2007 - mayo 2011
Habilidades y conocimientos
• Leader
• Observant
• Versatile
• Initiave
• Open minded
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