Scrum master

Scrum Master Profile

Scrum Alliance Certified Scrum Master with an aptitude for prioritizing, managing, and delivering complex projects through the development and implementation of innovative business process models/solutions using adaptive methodologies.

Capable of managing core project aspects, including the scope of work definition, budget administration, and resource allocation, while influencing stakeholders throughout the project lifecycle. Skilled in analyzing and interpreting customer requirements into functional deliverables within retained iterations through the adaption of extensive business and management principles knowledge. Proven ability to actively monitor development progress, prepare status reports, lead issue resolution, and manage cross-functional teams to ensure flawless project completion within agreed timelines. Well-versed in orchestrating quality improvement projects, optimizing service delivery to clients, and organizing Scrum retrospectives/sprint sessions. Notable success in expanding market share, improving customer experience, and driving product category growth through brainstorming innovative ideas. Areas of Expertise

Project Manager, A4aordable Properties Limited, Lagos, Nigeria 2017 - 2018 Managed small to medium-sized projects through direct/indirect leadership of project resources. Managed all aspects of project planning, budgeting, and resource allocation through discussions with internal stakeholders to define the scope of the project, deliverables, and timing. Monitored the development progress throughout each sprint to align projects with scope and budget.

● Delivered quality improvement projects, while maintaining project teams’ focus on goals through a combination of strong project management skills and techniques.

● Provided improved and quality service delivery to the client by recommending scalable processes. Senior Customer Service Representative, Crete Designs Limited, Lagos, Nigeria 2015 - 2017 Advertised enterprise products through constructive engagements with prospects and existing clients. Received intense training on the techniques involved in building various homes and apartments. Prioritized and managed planning projects, such as special studies related to growth management. Maintained project scope, goals, and deliverables in partnership with cross-functional teams to ensure consistency with company strategy and commitments. Monitored program operations to ensure compliance with set policies/procedures to accomplish service objectives. Communicated product vision, roadmap, and releases to the sales, client success, marketing, and leadership teams.

● Expanded market share, improved customer experience, and drove growth in the product category by identifying product gaps and generating innovative ideas.

● Minimized costs to the company and customers by negotiating contracts with outside providers. Project Support Intern, Jubaili Bros Engineering, Lagos, Nigeria 2013 - 2015 Supported project managers by organizing and maintaining vital project records on the document repository. Retail Sales Associate, GALLS, Atlanta, GA 2022 - Current Babatunde Adejobi, CSM *****.********@*****.****/

Atlanta, GA • (470-***-******

• Project & Program Management

• Budget & Resource Allocation

• Process Engineering & Revamping

• Quality Control & Improvement

• Service Delivery

Improvement

• Operational Excellence

• Strategic Project Planning

• Product Marketing & Sales

• Scrum Planning & Retrospective

• Solution Design & Implementation

• Contract Negotiation

• People Management

Relevant

Experience

Career

Experience

Track sales and inventory by daily auditing all items. Manage all customer orders through expert-level utilization of computer-based software from point of order up until customer delivery.

● Ensured complete satisfaction of 100+ customers while serving as a key person of contact. Customer Service Dispatch, AJ&J Logistics, Atlanta GA 2021 – 2022 Resolved complex customer queries by receiving and placing outbound calls. Prepared work orders to predetermine routes for delivering items safely to customers’ destinations.

● Consistently fulfilled customer pick-up and delivery requests through strategic driver scheduling. Banquets Supervisor, HEI Hotels (Chateau Elan Resort), Braselton, GA 2020 – 2021 Marketed and sold all available event spaces to hotel guests through requirements anticipation. Led a team of six employees in executing banquet setup training on standards of operations. Curated positive guest experience through team management. Articulated BEO changes to involved departments and reconducted banquet checks for audits.

● Ensured maximum satisfaction for all guests throughout their stay by engaging with group representatives.

● Orchestrated 150+ events for high-profile groups and clients by overseeing core aspects, including weddings, meetings, conferences, and all formal gatherings.

● Maximized guest satisfaction through close collaborations with the existing team and director of banquets in developing strategies to prepare, implement, and modify processes/policies.

● Acted as an integral member of the team raising banquets profits by $500K+. Freelance Working, Self-Employed & Accreditation in Entrepreneurship & Emerging Economies 2019 – 2020

Conducted graphic design and web development by extensively leveraging platforms, such as Word Press. Performed photography on several occasions.

● Pursued and accomplished the certification in entrepreneurship and emerging economies from Harvard. Assistant Customer Service Manager, Sheraton Hotel, Lagos, Nigeria 2017 Led event production through strategic liaison with event sponsors and internal/external teams. Conducted office accounting procedures, entered all required event data activities, managed client relations, and swiftly resolved highlighted issues.

● Steered the planning and execution of logistics/operations for private meetings, conferences, and all special events. Georgia Real Estate Broker Course (Ongoing)

Certified Scrum Master of Scrum Alliance, 2021

(CSM) 001208553

Entrepreneurship in Emerging Economies

Havard Certified, 2020

Bachelor of Science in Project Management

Atlantic International University, 2016

Project management + MS Project Primavera Training, 2015 Education &

Credentials

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