Nursing Assistant Service Representative

Ashanti Jackson

LOCATED - Oklahoma City, Oklahoma 73120

Email – ************@*****.***

Phone Number – 405-***-****

* AUTHORIZED TO WORK IN THE US FOR ANY EMPLOYER

WORK EXPERIENCE

TELETECH(TTEC) WORK FROM HOME – OKLAHOMA CITY, OKLAHOMA

SEPTEMBER 2021 TO PRESENT

CUSTOMER SERVICE REPRESENTATIVE

1.ASSIST WITH FILING AUTO CLAIMS

2.SET UP RENTAL, TOW, AND MOI(METHOD OF INSPECTION)

3.ASSIGN CLAIMS ADJUSTER

4.DISCUSS SYSTEM DETERMINED COVERAGES

5.TRANSFER CALL TO APPROPRIATE DEPARTMENT

6.ANSWER HIGH VOLUME CALLS – ASSISTING MEMBERS, OTHER INSURANCE PROVIDERS, ATTONEYS, CLAIMANTS, REPAIR FACILITIES

7.CREATE DRIVE-IN APPOINTMENTS FOR MEMBERS

8.EXPLAIN PRODUCTS AND BENEFITS

AMAZON FULFILLMENT CENTER (OKC1) - OKLAHOMA CITY, OKLAHOMA

APRIL 2021 TO NOVEMBER 2021

PACKER

1.GRAB ITEM(S) FROM CHUTE

2.SCAN ITEM(S)

3.BUILD BOX USING TAPE DISPENSER

4.INSERT ITEM(S) IN BOX; DUNNAGE IF NEEDED

5.SCAN SP00

6.TAPE BOX SHUT

7.APPLY SP00 LABEL TO BOX

8.SEND BOXED ITEM(S) DOWN THE CONVEYOR

(SP00 IS A TRACKING STICKER AMAZON USE TO TRACK ITEMS)

NEIGHBORHOOD WALMART - MIDWEST CITY, OKLAHOMA

NOVEMBER 2019 TO JANUARY 2021

STOCKER

1.STOCKING

2.CLEANING

3.ASSISTING CUSTOMERS WITH FINDING ITEM(S)

4.ASSIST WITH UNLOADING TRUCK

5.SORTED ITEMS ONTO PALLETS

6.USE PALLET JACK

MEADOWLAKE ESTATES NURSING CENTER- OKLAHOMA CITY, OKLAHOMA

SEPTEMBER 2020 TO DECEMBER 2020

NON-CERTIFIED NURSING ASSISTANT

1.WORKED IN A LONG TERM CARE NURSING FACILITY

2.ASSISTED 12-16 ELDERLY AND DISABLED PATIENTS DAILY

3.PROVIDED RESIDENTS WITH CARE AND COMPANIONSHIP

4.HELPED RESIDENTS WITH ACTIVITIES OF DAILY LIFE(ADLs): BATHING, GROOMING, DRESSING, FEEDING, ORAL CARE, AMBULATING(WALKING), PERI CARE FOR INCONTINENT RESIDENTS, ASSIST RESIDENTS WHO NEED HELP TO THE RESTROOM, DENTURE CARE

5.DOCUMENT ALL CARE

6.MADE RESIDENTS BED

7.TRANSFERRED RESIDENT FROM BED TO CHAIR

CELEBRATION STATION - OKLAHOMA CITY, OKLAHOMA

JULY 2018 TO SEPTEMBER 2018

CASHIER

1.GREETED CUSTOMERS

2.ASSISTED WITH CUSTOMER INQUIRES

3.HANDLED CASH AND CARD TRANSACTIONS

4.COUNTED CASH DRAWERS

5.STOCKED MERCHANDISE

6.MAINTAINED CLEAN WORK SPACE

EDUCATION

GRADUATED HIGH SCHOOL MAY 2021

ATTENDED MEDNOC TRAINING COLLEGE NOVEMBER 2021 TO DECEMBER 2021 FOR CERTIFIED NURSING ASSISTANT AND HOME HEALTH AID

CURRENTLY ATTENDING ROSE STATE COLLEGE JANUARY 2022 UNTIL MAY 2022

SKILLS

CASHIERING

PACKING

CASH HANDLING

WAREHOUSE EXPERIENCE

ORDER FULFILLMENT

SHIPPING AND RECEIVING

SENIOR CARE

CAREGIVING

ALZHEIMER’S CARE

VITAL SIGNS

DEMENTIA CARE

MEAL PREPERATION

CLEANING EXPERIENCE

ANALYSIS SKILLS

NURSING

MEMORY CARE

MICROSOFT WORD

CERTIFICATIONS AND LICENSES

BASIC LIFE SUPPORT(BLS) – NOVEMBER 2021 TO NOVEMBER 2022

ASSESSMENTS

NURSING ASSISTANT SKILLS – PROFICENT

DECEMBER 2020

PROVIDING NURSING AID TO RESIDENTS/PATIENTS USING KNOWLEDGE OF RELEVANT EQUIPMENT AND PROCEDURES

FULL RESULTS: PROFICIENT

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