Service Representative Customer

UD

OBJECTIVE

To expand the scope of my

duties and acquire additional

skills in a new challenging

position in order to contribute to

a positive impact in the

corporation.

SKILLS

Responsible and reliable

individual with outstanding

knowledge of human resource,

customer service, and medical

facility operations. Able to use

own initiative and work under

pressure as a resourceful team

player to meet challenging

deadlines and objectives.

URSULA DUPREE, BS

MOFFIT CLINIC COORDIANTOR MARY KAY SENIOR

CONSULTANT

EXPERIENCE

Clinic Coordinator Assistant

07/2011 – Present

Moffitt Cancer Center

Tampa, FL

• Communicates with patients to discuss past medical treatments and/or facilities prior to visit.

• Requests external medical records and other pertinent patient documents needed for their appointment visit.

• Created digital tracking system for ensuring timely delivery of medical orders from different facilities.

• Responsible for creating and monitoring daily report for physicians which includes new patient appointment date, times, and/or any records or samples needed for appointment.

• Assists physicians and nurses by ensuring new patient documentation is ready and in order prior to first appointment visit. Patient Service Representative

06/2010 - 07/2011

Moffitt Cancer Center

Tampa FL

• Interacted with patients or their representative for registration, scheduling, and order entries.

• Responsible for direct assessment and verification of insurance information.

• Facilitated patient calls and relayed information to the appropriate team member or department.

• Handled and protected confidential and sensitive data with integrity.

• Provided superior customer service to patients and families. Assistant Property Manager

06/2007 - 05/2010

Ventron Management

Tampa, FL

• Assisted with leasing, marketing, and resident relations for the community.

• Responsible for direct assessment and verification of legal documentation for leasing property.

• Maintained proper compliance with all Federal and State guidelines. UD URSULA DUPREE, BS

1BMOFFIT CLINIC COORDIANTOR MARY KAY SENIOR

CONSULTANT

2

• Effectively computed, classified, and recorded numerical data in order to keep financial records accurate and complete.

• Served as liaison to the City of Tampa and Hillsborough County Housing Offices.

EDUCATION

BS • DECEMBER 2014 • SPRINGFIELD COLLEGE, BRANDON FL Magna cum Laude

PROFESSIONAL SUMMARY

• Ability to maintain confidentiality of patient information

• 5+ years management experience

• Courteous demeanor

• Excellent verbal, written communication skills as well as interpersonal skills

• Highly proficient in all Microsoft Appliances

• Types 50+ words per minute

• Adaptive team player

• Capable of performing multiple tasks in fast paced environment REFERENCES AVAILABLE UPON REQUEST

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