Service Representative Center

JF Janiyah Figueroa

Tampa, FL ***** 813-***-**** ***.*****@*****.***

PROFESSIONAL Customer Service Representative bringing top-notch skills in oral and written

SUMMARY communication, active listening and analytical problem-solving skills. Enhances

customer experiences by employing service-oriented behaviors, understanding

customer desires, ad providing customized solutions to build loyalty.

SKILLS Issue and Complaint Resolution Consulting Supervisors

Call Documentation Active Listening

Upbeat and Positive Personality Call Transfers

Understanding Customer Needs Citrix

Answering Customer Questions

WORK HISTORY COSTUMER SERVICE REPRESENTATIVE 03/2022 to 06/2022

Wipro Tampa, FL

Maintained customer satisfaction with forward-thinking strategies focused

on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special

needs or wants.

Provided information regarding charge accounts and loyalty programs.

Updated account information to maintain customer records.

Recorded account information to open new customer accounts.

CALL CENTER REPRESENTATIVE 01/2021 to 02/2022

Maximus Call Center Tampa, Florida

Adhered to company policies and scripts to consistently achieve call-time

and quality standards.

Achieved high satisfaction rating through proactive one-call resolutions of

customer issues.

Learned and maintained in-depth understanding of product information,

providing knowledgeable responses to diverse questions.

Educated customers on company systems, form completion and access to

services.

RESTAURANT TEAM MEMBER 08/2018 to 09/2020

McDonald's Restaurant Tampa, Florida

Greeted guests pleasantly and answered menu questions.

Arrived to work in uniform and presentable in appearance to meet

restaurant standards.

Operated register to process payments and collect cash payment for order

totals.

Greeted customers at drive-thru and took food orders.

Explained menu items and suggested appropriate options for food allergy

concerns.

Replenished food items, paper products and canned goods to keep pantry

well-stocked during busy periods.

EDUCATION High School Diploma 05/2021

Freedom High School, Tampa, FL

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