Customer Service Representative

Briana Martin

CSR and Packer

Rockford, IL **104

**********@*****.*** - 773-***-****

I am highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. I am customer-oriented server with excellent interpersonal and communication skills. I am focused and successful at multi-tasking and delivering prompt and friendly service to all customers. I maintain a positive attitude and a great sense of humor during peak hours. Authorized to work in the US for any employer. I have experience in working in factory and fast paced environments.

WORK EXPERIENCE

PCI EMPLOYMENT

Packer- Rockford, IL-November 2018-Present

Responsibilities

• Production with Crest White Strips and over the counter medications

• Packing and inspecting product

• Sanitation and other duties required

Agero Roadside Customer Service Representative

Independent Contractor - Rockford, IL –April 2018-June 2018

Responsibilities

• Site resolution and setting up roadside assistance for customers

• Contact service providers to send out services for roadside assistance

• Assist with information about coverage regarding roadside insurance

Accomplishments

N/A

CVS Caremark Pharmacy Help Desk Customer Service Representative

Alorica - Rockford, IL – Nov 2016- April 2018

Responsibilities

• Help with resolving rejects regarding prescriptions and provide some prescription overrides

• Answer phones and assist pharmacists, doctors, etc.

• Customer service skills

Accomplishments

Recognition for being Famous for Service

Customer Service Representative and Tech support

Servicom- Rockford, IL - Jan 2016- Nov 2016

Responsibilities

•Managing Billing, Appointments, and answer questions about products for Customers

•Answer phones and troubleshooting

•Customer service skills

Accomplishments

Great KPI Management

Crew Member

AMC Theatres- Rockford, IL - May 2015- March 2016

Responsibilities

Cashier at Concessions handling and food preparation to serve guests

Usher duties that involves greeting, cleaning theaters and bathrooms, walk through

Customer service skills

Accomplishments

Helping sales with selling STUBS cards and increase the guest satisfaction when coming to AMC.

High School Diploma

Bourbonnais Community High School

2009

SKILLS

Customer service experience

Organized and efficient

Thrives in fast-paced environment

Courteous, professional demeanor

Can type 25-30 words per minute

Quick problem solver

Committed team player

High energy

Flexible schedule capability

Has knowledge and skills for Microsoft Office

Certified in CPR and first aid

Contact this candidate