Customer Service Shift Leader

Branden Hoffman

• Cullman, AL ***** • 256-***-**** • ****************@*****.***

General Summary

Seasoned shift leader bringing excellent customer service and performance optimization skills gained during experience in adverse food service settings. Helped deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse and adverse problems. Thank you for considering me for the position. If hired I guarantee expectations will be exceeded

Skills

●Personnel Management

●Tech-Savvy

●Safety Compliance

●Tools and Equipment Maintenance

●Worker Training

●Adaptability and Flexibility

●Quality Assurance

●Customer Relations

Work History

Host/Busser/Maintenance/Shift Leader, 09/2017 to 06/2020

Local Ocean – Newport, Oregon

●Optimized supply levels to keep stock within ideal parameters for expected needs.

●Monitored safety compliance to maintain strict standards to protect team members and customers alike.

●Managed efficient teams of up to 10 employees.

●Monitored priorities and liaised between service team, kitchen crew and management.

●Delegated tasks to complete on time.

●Oversaw team of service professionals focused on giving the best dining experience possible.

Education

High School Diploma: 05/2017

Toledo Jr/Sr High School - Toledo, OR

●Elected Captain of football and swim team

●Graduated top 3 in class with a 3.5+ GPA

●Participate in extracurriculars such as, Leadership / Debate / Sports.

●Helped plan and organize many school events.