Customer Service Sales Manager

Dionne Lang

Managing Real Estate Broker

630-***-**** **********@*******.*** www.linkedin.com/in/dionnelang SUMMARY

Mission Statement: To utilize my dynamic personality working in the most efficient manner. I work well with others; and I excel in sales and customer service. 2000-Present – Licensed Managing Real Estate Broker Illinois, Wisconsin, CCIM designation. Managing broker with strong emphasis on commercial real estate. 2011- Present -Formed my own distribution business Buy from Sammy. Trademarked my own brand of windows, Sammy Windows TM. Grew the company into one of the largest independent vinyl window distribution companies in the United States all female-owned and operated. Started from pen and paper and grew into hundreds of locations nationwide. Started making a profit the first week. Who I am:

Performance-oriented sales leader with proven expertise in revenue management, client acquisition, and account servicing. Diligently researched competitors and market conditions to remain lean and agile in the face of changing expectations and conditions. Excellent negotiator and influential program manager. Results- driven real estate broker bringing demonstrated record of progressive market share growth and sales accomplishment. Proactive manager and strategic problem-solver with a record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities. Results-driven Sales Manager bringing twenty + years of experience in product development, promotion, and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting, and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

• Substantial hands-on experience managing multiple offices across the United States, with a focus on all elements of the workplace environment.

• Successful track record with achievements in managing multiple parallel projects with minimal direction, developing teams, operating effectively with a disciplined budget, and improving services.

SKILLS

• Social media marketing

• Supplier sourcing

• Promotional sales events

• Sales tracking

• Well-versed in contract law

• Service-driven sales

• Rapport and relationship building

• National account management

• Social media savvy

• Corporate Real Estate

EXPERIENCE

BUY FROM SAMMY

Chicago, IL

Director of Sales 06/2002 to February 2022

• Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.

• Improved training to reduce knowledge gaps and eliminate performance roadblocks.

• Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.

• Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.

• Promoted products at trade shows across region, connecting with prospects and improving market penetration.

LANG WORLD REALTY, INC.

Downers Grove, IL

Real Estate Broker 09/2002 to 06/2011

• Managed real estate transactions from initiation to closing.

• Prepared market analysis statistics and bid presentation for buyers and sellers.

• Negotiated between sellers and buyers over property prices and settlement deals.

• Analyzed markets and identified potential buyers.

• Monitored fulfillment of purchase contract terms.

• Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.

• Generated lists of for-sale properties.

• Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.

• Founded real estate agency and recruited agents to build operations from ground up. EDUCATION AND TRAINING

CERTIFICATE: Certified Commercial Investment Member 04/2009 CCIM, Chicago, IL

SOME COLLEGE: GENERAL STUDIES; Business

Moraine Valley Community College, Palos Hills, IL

HIGH SCHOOL DIPLOMA 06/1991

Carl Sandburg High School, Orland Park, IL

WEBSITES, PORTFOLIOS, PROFILES

• www.buyfromsammy.com

• www.sammywindows.com

• Instagram sammywindows

• Twitter @dionnelang05

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