Customer Service Assistant
Resume:
Bryan Pham
*****B Moran Street
Westminster, CA *2683
*************@*****.***
SKILLS:
● Fluent in Vietnamese and English
● Organized multi-tasker
● Windows and IOS systems, Microsoft Word, Excel, Access, PowerPoint and Outlook, SPSS Statistics Software.
● Customer Service
EDUCATION:
● California State University, Fullerton, Fullerton, CA 92831 May 2022 Bachelor of Science in Public Health with Concentration in Environmental and Occupational Health and Safety. Accumulative GPA: 3.4
● Golden West College, Huntington Beach, CA 92647 Dec 2019 Associate in Arts with Honors: Liberal Arts in Emphasis in Science. Accumulative GPA: 3.7
● Los Amigos High School, Fountain Valley, CA 92708 May 2015 Diploma
Accumulative GPA: 2.8
PROFESSIONAL EXPERIENCE:
Tan Hoang Huong Bakery, Fountain Valley, CA 92708 Apr 2015 - Dec 2017 Cashier
● Consistently provided friendly customer service and heartfelt hospitality.
● Promptly and sympathetically handled customer concerns and complaints.
● Demonstrated integrity and honesty while interacting with guests, team members and managers. Family Optometry, Westminster, CA 92683 Jan 2018 - Aug 2018 Doctor Assistant
● Scheduled all necessary follow-up appointments and procedures.
● Received and processed payments from clients and family members.
● Prepared, tracked and closed out work orders and service requests.
● Communicated patient needs and concerns with patients, families and clinical staff. Precious Closet By K.N, Garden Grove, CA 92844 Dec 2018 - Dec 2021 Sale Assistant
● Performed phone duties such as answering and forwarding.
● Performed invoicing and reconciliation of sales orders.
● Kept records of cash safe and credit card payments and fill-out banking deposits.
● Verified material receipts and updated inventory counts. American Red Cross, Santa Ana, CA 92705 Jan 2022 - Present Intern
● Welcome and register blood donors by providing hand sanitizer for their use.
● Call donors a call whenever the drives had empty slots for them and guided them on how to schedule their next appointments.
● Making sure donors already eat/drink before they donate.
● Give them snacks and drinks whenever they need them (pre-donation).
● Pay attention to see if donors needed help and if the staff needed to be assisted. ACTIVITIES:
● Volunteer at American Red Cross in the position of Blood Donor Ambassador. Jan 2022- Present
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