Scrum Master Program Manager

Praveen Narayana

650-***-**** ***************@*****.*** Plano, TX, LinkedIn

TECHNICAL PROGRAM MANAGER AGILE COACH CLOUD PRACTICE LEADER Self-directed, results-oriented, and resourceful manager leading various initiatives during all phases of the SDLC. Adept in communicating and working with global cross-functional teams and stakeholders to achieve organizational goals in highly competitive business environments. Building and setting up team globally for Cloud Applications SUMMARY

18+ years overall experience with the last 9 years as Technical Program Manager, Managing QA Teams in Oracle CX Cloud QA organization building Customer Relationship Management software.

Professional Scrum Master 1 certification from Scrum.org.

QA expertise in testing Cloud Application Incentive Compensation, Hands-on experience in other CRM Applications like Opportunity,Leads,Contacts,other Cloud application include the User setup(HCM), OIM, Security console .

Proficient in software engineering best practices, agile/waterfall methodologies, project management and quality processes.

Familiar with several bug tracking, project management, collaboration, test management and reporting tools including JIRA, Confluence, HP-ALM

Expert in RMS (in house tracking tool for reporting and BOTs to automate the status reporting)

Worked on multiple programming and scripting languages –Selenium, OATS

Knowledge of Oracle database and writing SQL queries.

Experience in testing REST Services using POSTMAN Tool.

Exposure to different operating systems including Windows, UNIX.

Expertise in Project Estimates and Project Planning. Well-versed in granulating the tasks required for projects

Built and Managed offshore Automation Test teams(CI/CD implementation using Jenkins) and very experienced in recruiting

Motivational leader to drive/get to the closure on the tasks across the organisation Mentoring the team – some of them have already been Managers, Architects EXPERIENCE

Senior Manager, Technical Program Management May 2018 – present Oracle. Frisco, TX

Involved in Multiple Projects some of which were running in parallel

Responsible as Program Manager for driving various customer ready critical validation Projects across 200+ org involving various scrum teams, Product Management teams, Middleware Technology teams for CX New offering “Digital Sales”.

o Scrum/Agile approach for testing of Digital Sales o Follow up with Individual Scrum teams for Issue Resolution. o Communication of various testing Projects on Digital Sales with wider Audience. o Estimation of task undertaken in an iteration by providing input on test effort required, o Monitoring and closure of Accessibility Testing on every release of Digital Sales o Real language testing co-ordination with different Scrum Teams o Streamlining the process for Middleware/Milestone certifications of Digital Sales o Resource Allocation and Strategy for improving CI/CD Pass rate, was been successful in bringing up the rate from 80% to 96%

o Hosted weekly status meeting with Executive Management and Stakeholders ensuring smooth customer upgrades from one Oracle CRM Sales release to another during quarterly cadence. Defined scope of testing using new feature requirements identified by Product Management and after brainstorming with all product teams.

o Initiated for seamless upgrade testing.

Responsible as Program Manager to drive a major middleware(FMW) uptake across Fusion Applications o Acted as liaison between Product teams and PMO

o Created a project plan and follow up to ensure the tasks completed on time, Setup of BOTS to communicate status on daily basis to stakeholders

o Worked with 200+ in the organization, Hosted weekly status meeting with Executive Management and Stakeholders

Initiated Exploratory Testing project called “Project Freehit” to increase the quality footprint across the products.

Responsible for managing a team of 11 geographically distributed team members who have worked on testing and delivering the automation/CI tests of around 80 + features/Enhancements across different Products Partner Relationship Management, Incentive Compensation, Quota Management, MRA, Sales forecasting, Business Plan. o Developed project timelines to be able to meet the deadline of customer release dates after defining

/sequencing test activities and estimating activity durations, working with Scrum Masters/Product Owners o Hosted weekly status meeting, sent regular emails with status reports and communication with effective cross functional collaboration.

o Recommended corrective/preventive actions for any problems related to unexpected schedule and scope changes.

o Performed root cause analysis of new customer bugs after uptake of each release and incorporated new tests in the regression test suite to bridge gaps.

Manager, QA Jun 2013 – Apr 2018

Oracle. Redwood Shores, CA

Responsible for the team which tests Incentive Compensation in Oracle CRM Sales application, a part of CX Cloud Suite that boosts sales productivity. Ensured all new features in each release are tested and the product meets quality standards for the customers.

Responsible for managing a team of 5 geographically distributed team members who have worked on testing and delivering the automation/CI tests of around 40 + features/Enhancements in Incentive Compensation o Used to attend the daily status meeting with Group VP to provide updates on our product Development o Worked on Volume Testing for incentive Compensation

Worked with Product Managers to collect details on Volumes that need to be tested for Product

Worked with Development Teams to design Volume Test creation tool. Tweaked the tool to work for different environments/releases.

Designed the process to seamlessly run this for each release and measure the delta in time taken for different transaction processing jobs if Incentive Compensation resulted in identification of critical regression.

Data to the extent of 50 million + transactions have been processed and helped in to catch scalability bottleneck, fixing them early in development.

Brief exposure on testing Mobile App for Incentive Compensation QA Engineer -Manager, Quality Assurance Jun 2005 – May 2013 Oracle. Bangalore, India

Managing the entire QA activities related to incentive compensation, involves planning day to day activities during IDC time zone and also plan the tasks for remote worker in US region Software Engineer May 2004 –May 2005

Accenture. Bangalore, India

Worked for Provident Financial Corporation Client on their offshore-delivery Centre. Involved in their in-house product Dispute Online tracking System (DOTS) used for Credit Cards

Worked on an importance compliance implementation with VISA CERTIFICATIONS

1. Professional Scrum Master 1 from Scrum.org

EDUCATION

P.E.S College of Engineering, India

Bachelors in Engineering, Electronics and Communication WORK STATUS - US Citizen

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