Customer Service Assistant Manager

DEANNA L WILCOX

Phone: 724-***-**** ************@*****.***

CAREER OBJECTIVE

To obtain a customer service-based position that will enable me to contribute my extensive field experience, strong work ethic, ability to learn quickly and thoroughly, problem-solver; in addition, my love of dealing with people in a continuing, positive, successful, and growing opportunity.

WORK EXPERIENCE

Customer Service Supervisor

Kohl's Department Store - Gibsonia, PA

June 2021 to Present

Builds customer loyalty by reinforcing Kohl's customer service best practices, opening and closing cashier lanes, Responsible for cash office functions related to cash pick-ups from registers. Cashier responsibilities as needed. In addition, responsible for ensuring that credit standards are communicated. Directs workflow, supervises and reviews schedules of associates, orients, and trains new hires. Execute store closing procedures.

Head Cashier

Lowe's - Tarentum, PA

February 2021 to June 2021

Drive the front end; supervising cashiers and providing on-the-job training, monitoring checkout lanes, money management related to cashiers, providing overrides, customer satisfaction management decisions, cashier and customer area responsibilities as needed, unlock product, creating schedules, monitoring breaks, providing assistance, and delegate tasks to associates, support the management team, all to ensure each customer's experience ends positively.

Cashier - Department Manager - Front End Lead

Walmart - Gibsonia, PA

August 2011 to November 2020

Cashier; role includes scanning coupons, applying discounts, processing payments, ringing up sales on computerized cash registers, answering questions about the merchandise, store policies, and ongoing promotions.

Department Manager; role includes being responsible for managing all aspects of the health, beauty, and cosmetic departments, organizing products, stocking shelves, ordering products, price changes, which includes all inventory management responsibilities.

Front End lead; role includes maintaining the front end service area, opening, and closing cashier lanes, money management related to cashiers, cashier responsibility as needed, assisting customers with self-checkout; encouraging customers to use self-checkouts; explaining the functionality of the registers, all to conclude the most positive customer experience.

Housekeeper

Concordia @ Rebecca Residence - Allison Park, PA

September 2006 to August 2011

Responsible for cleaning assisted living side of the building, which includes all living spaces for the residences, nursing stations, and all common areas.

Assistant Manager

Family Dollar - Russellton, PA

October 2001 to September 2006

Provided excellent customer service. Ensures a clean, well-stocked store for customers. Assists store manager in ordering merchandise and record keeping to include payroll, scheduling, and cash register deposits and receipts. Supervises, trains, associates in operating practices and procedures. Assists in unloading all merchandise from the delivery truck. Organizes and transfers merchandise from stockroom to store. Supported store manager in loss prevention efforts. Assumes certain management responsibilities in absence of the store manager.

EDUCATION

Plum Area High School - 1989

Pittsburgh, PA 15239

SKILLS

• Customer service

• Cash Handling

• Cashiering

• People skills

• Learning very fast

• Assistant Manager Experience

• Retail Sales

• Retail Management

• Time Management

• Inventory Control

ASSESSMENTS

Retail Customer Service — Highly Proficient

November 2020

Comprehending and responding to retail customer needs.

Contact this candidate