Unix Administrator System

Jiaqi ‘Jack’ Gong

Glastonbury, CT ***** 860-***-****

*********@*****.*** www.linkedin.com/in/jiaqigong1234

Autosys & UNIX System Administrator / Webmaster

Enterprise Application Maintenance & Management

Deep experience in multiplatform Unix / Linux environments with hands-on expertise in CA Autosys, web hosting, firewall, system security, and networking with various industries. Analytical thinker and problem-solver with reputation for cross-functional collaboration to ensure consistent, timely project completion. Areas of expertise include:

Root Cause Analysis Defect Triage & Resolution Training Mentoring & Coaching

Technical Skills

Platforms:

Redhat Linux, Solaris 2.X, HPUX, AIX, Zlinux, Windows Platform

Software:

CA Autosys, Workload Control center, EEM Apache Web Server, SunOne Web Server, Tomcat, BladeLogic Ansible, Mulesoft, Perl, Mulesoft,awk, sql, SAS, SAS/AF, REMEDY, MTE

Professional Experience

IBM (THE HARTFORD Account), Hartford, CT

Autosys Subject Matter Expert 2014 - Nov 2020

Own enterprise Autosys environments that includes 6 Autosys instances and 1K+ clients with 100K+ daily jobs across multiple platforms.

●Provided solutions for problem identification and resolution of failed processes or jobs, assisting customers in troubleshooting issues with applications.

●Developed Autosys upgrade strategy, upgrading Autosys successfully with minimum production downtime, meeting tech currency with enhanced performance and richer functionality.

●Configured SSO for WCC with SiteMinder user store, allowing tools access by smartcard users.

●Delivered technical training, support, and mentoring to IBM India with 12 team members, documenting standard procedures, facilitating support of daily Autosys operation.

●Created and improved Perl script for submission of sql query to oracle database for all Autosys jobs that exited abnormally, generated MTE incident automatically, eliminating production support of manual for failed jobs.

Unix SA & Webmaster & Autosys Administrator 2007 - 2014

Led and maintained enterprise web environment in support of 1K+ websites for internal and external web farms operating on Apache, SunOne, IIS. Oversaw 4 enterprise Autosys instances running 70K+ batch jobs daily. Performed system performance tuning for web server and Autosys server. Installed and configured SiteMinder agent and WebLogic proxy plugin for Sunone web server.

●Continued performing prior Unix SA responsibilities (below) in addition to taking on Webmaster and Autosys Admin roles.

●Planned, set up, and configured web sites, providing web content migration using Repliweb.

●Provided troubleshooting and root cause analysis for all Autosys and web-servers issues.

●Developed and executed SQL scripts, reporting Autosys job for audit requests.

Jiaqi ‘Jack’ Gong *********@*****.*** Page Two

THE HARTFORD, Hartford, CT

UNIX System Administrator 2000 - 2007

Provided daily operational Unix Support for SUN Solaris and Redhat Enterprise Linux environments. Introduced, designed, and deployed Jumpstart server and implemented JASS security hardening process into company server build workflow. Performed patches installation, bug fixing, firmware upgrades, and package installation.

●Automated, streamlined, and standardized enterprise server build process, reducing server build time 70%.

●Installed and upgraded software and hardware and performed system backup and restore, meeting business requirements.

●Performed server security auditing and threat evaluation, enforcing system security policies.

●Set up HBA driver and upgraded firmware, and assisted in executing SAN Zoning, SAN Provisioning, LUN masking, and disk allocation functions.

Additional Relevant Experience

HARTFORD HOSPITAL, Hartford, CT, Technical Consultant

Charged with sole responsibility for hospital internet security. Configured, installed, and maintained Checkpoint firewall-1, setup VPN client, and maintained hospital’s SUN platform Unix servers for clinical and business use. Introduced, designed, and deployed DMZ configuration, implemented rule-based security policy, and evaluated new software for network management and intrusion detection. Installed, configured, and managed Apache Web server on Redhat Linux on Intel platform.

LTX CORPORATION, Westwood, MA, UNIX System Administrator

Oversaw UNIX platform systems administration which included system performance tuning, installing and maintaining hardware, configuring and updating software, and system patching. Evaluated new products and managed and maintained NIS, DNS, and Printer Server.

DARTMOUTH MEDICAL SCHOOL, Hanover, NH, Application Programmer & UNIX Administrator

Managed center’s Unix based computer and network systems and provided technical support in HPUX environments. Designed, implemented, and documented healthcare epidemiology package written in SAS/AF, running on HPUX platform.

Education

Master of Science (MS), Computer Science, University of Lowell, Lowell, MA

Master of Science (MS), Applied Mathematics, Worcester State College, Worcester, MA

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