CSR

Brenda J. Blackmon

Halethorpe, MD ***** ● Phone: 443-***-**** ● **********@*****.***

I would like to be considered for an employment opportunity that will provide me the opportunity to use my 14+ years in customer service, technical support and researching. I have an eye for details, problem solving, and a team player.

Skills

Ms Office Suites

SharePoint

VPN

Imagine Software

eRAD RIS scheduling system

Availity claims system

Noble phone system

ADP pay system

Radar Nudge chat system

Work History

RO Customer Service, 4/2018 to 06/2022

Radnet - Owings Mills,MD

Explain insurance company's explanation of benefits (EOB).

Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies.

Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner.

Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.

Update patient demographics and insurance information as needed.

Review patient accounts to determine why there is an outstanding balance and effectively explain the details.

Process payments over the phone from patients.

Negotiate payment arrangements with patients.

Participate in projects/meetings and perform other duties as assigned by management.

Founder of their Information Board for Customer Service department

Other duties as assigned.

RO Customer Service, 8/2017 to 4/2018

Kforce – Radnet – Owings Mills, MD

Same as the above, got hired full time

Customer Service Representative, 8/2016 to 6/2016

Aerotek – Superior Vision, Linthicum, MD

Contract ended.

Answered phones to assists consumers with Medicare and Medicaid vision benefits and providers.

Assisted providers with Claims.

Customer Service Representative, 11/2014 to 6/2016

Abel Staffing - Maryland Health Exchange Representative, Baltimore, MD

Contracted

MHC-Navigator/CSC Policy Training with Maryland State Department of Budget and Management, 2-year Certification

Answered phones to assists consumers with health coverage applications and issues.

Specialized in Medicaid and Qualified Health Plan applications.

Apparel/Fitting Room Associate, 4/2014 to 10/2014

Wal-Mart, Catonsville, MD

Apparel Associate/Temp

Phone operator

Stocker, 09/2013 to 01/2014

Target, Ellicott city, MD

Apparel Stocker/Seasonal

Facility Support, 3/2011 to 8/2013

Q I base/Verizon, Silver Springs, MD

Answer phones to respond to orders, general customer inquiries, and customer complaints.

Received complaints through phone calls, email, fax or letters, Dispatch facilities orders for wireless employees.

Contracted

Education

Associate of Applied Science: Computer Science

Wilson Community College – Wilson NC

Certificate: Technical Writing

Wilson Community College – Wilson NC

Certificate: Medical Coding, Medical Terminology

Howard Community College – Columbia MD

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