Service Representative Customer
Resume:
ADENIKE MULIKAT OLUWO
CONTACT
**********@*****.***
Greenfield Estate,
Ago Palace way, Okota
KEY SKILLS
Microsoft Office
Problem solving
Team leadership
OTHER SKILLS
Call management
Delivery scheduling
Planning & organizing
Complaint resolution
Order documentation
Refund management
Complaint investigation
Time management
Product promotion
LANGUAGES
● English
● French
CAREER OBJECTIVE
Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
MALAS FOODS – Lagos, Nigeria Feb 2020 – Jun 2022 Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
Helped improve processes and products by relaying customer feedback. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
Investigated and resolved customer concerns related to order inquiries and delivery tracking.
SALES ASSOCIATE
Audacious Ng – Lagos, Nigeria May 2015- Sep 2017 Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities.
Boosted sales consistently, building attractive displays and effectively merchandising products.
Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers.
EDUCATION
Masters in Business Administration Sep 2017 – Jul 2021 University of Lagos Lagos, Nigeria
B.Sc Sep 2010 - Aug 2013
Universite Polytechnique Internationale Du Benin Cotonou Benin
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