Customer Service Front Office
Resume:
ABHIJIT CHHOTARAY
**********@*****.***
CAREER OBJECTIVE
To be involved in work where I can utilize skill and creatively involve with system that effectively contributes to the growth of organization as well as my knowledge. SUMMARY
Detail-Oriented Front Office and reservations personnel with 3+ years of experience in Resort and business Hotels. Strong attention to detail combined with a hardworking work ethic. Extensive experience working all shifts, including national holidays and weekends. Passionate about customer service, always striving to act with the utmost professionalism. WORK EXPERIENCE
Holiday Inn Goa Candolim, an IHG Hotel 106 ROOMS RESERVATION SUPERVISOR FROM 11
th
April 2022 TILL DATE.
Sharing the daily morning report to the corporate office.
Dealing with the revenue manager in regards with the pricing.
Reporting to the corporate director of sales in due regards with the profile productivity.
Making the room reservations for the IHG Loyalty members and offering them the best deal out of it to retain their membership with us.
NOVOTEL AHMEDABAD 222 ROOMS RESERVATION TEAM LEADER 11 th
October 2021 to
11
th
April 2022.
Handling the daily morning reports with the last night closing observation and forecasting the future business pickup.
Opening the inventory for the day use rooms by keeping in mind the regular room night stay guests to bring up the ADR in to maximum level.
Doing the group room blockings as per as the daily requirements and updating the room inventory.
Tagging the appropriate vouchers and BTC mails as in to the room reservation for the clarity in relate to the billing instructions of the in-house and arrival guests.
Making the room reservations for the Accor Loyalty members and offering them the best deal out of it to retain their membership with us.
Maintaining the contract papers of all the corporate bookings for to have clarity in to the Promised rate for them.
NOVOTEL BHEEMILI BEACH RESORT 28 ROOMS FRONT OFFICE TEAM LEADER 30th June 2021 till 30th September 2021: -
Handling month end reports.
Handling reservations through TARS and maintain the rates depending up on the occupancy and inventory management with the help of RESA WEB.
Taking department briefings, staff orientation and finding where my staffs are lacking and finding the root cause analysis for it and looking for the development.
Taking care of guest feedbacks and complaints as well and in accordance looks for the root cause analysis and finding the permanent solution for that.
Attending morning meetings with out the presences of Duty Manager.
Forecasting the department budgeting for the month depending up on the future occupancy level and requirement for the department.
NOVOTEL BHEEMILI BEACH RESORT 28 ROOMS FRONT OFFICE ASSOCIATE 03 rd
Jan
2019 to 30th June 2021: -
Screen and answer calls, emails, and correspondence with professionalism. Handling Arrivals and Departures in a smooth manner.
Responsible for achieving Loyalty programme target on monthly and yearly basis. Taking care of VIP movements and ensuring their comfortable stay throughout.
Handling guest complaints effectively and ensure repeat business from them. INDUSTRIAL EXPOSURE TRAINEE (HILTON, JAIPUR) NOV 2017 – FEB 2018
Handling Arrivals and Departures in a smooth manner. Answer multi-line phone system with warm & friendly manner.
Handle all post-event tasks, including sending thank-you notes to attendees handling guest complaints effectively and ensure repeat business from them.
Maintaining a high degree of communication and hospitality at all times.
Coordinating with other team mates for quick and efficient work. ACCOMPLISHMENTS
AELP graduate candidate, holding AELP certificate with 100% completion of the graduation.
Have been recognized as the best employee of the month as well as employee of the year 2019 and 2020.
Recognized as TripAdvisor champ, have a strong grip in guest centric. COMPUTER SKILLS
Proficient with Opera, Ids, MS Word, Excel, and PowerPoint, JAVA,HTML, SQL PERSONAL DETAILS
Date of Birth : 15th May 1999
Father's Name : RATIKANTA CHHOTARAY
Age : 23 years
Gender : Male
Marital Status : Single
Nationality : Indian
Height : 170.68 cms
Weight : 66 kg’s
EDUCATION
Institute of Hotel Management IHM
Vijayawada Andhra Pradesh
B.Sc. in Hospitality & Hotel
Administration 06/2016 – 06/2019
Krishna University
Tourism Management.
PASSPORT DETAILS
Passport No : R3581050 Date of
Date of Issue : 13/11/2017
Date of Expiry: 12/11/2027
Place of Issue: Bhubaneswar, Odisha
The above furnished details are true and correct to the best of my knowledge.
(Abhijit Chhotaray)
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