Remote Customer Support
Resume:
Justin Mason
Google IT Support Professional Certificate
Heflin, AL 36264
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Remote Customer Support Dave’s TV and Appliances
Dave's TV and Appliance Center
Education
High school diploma
Skills
• Communication skills
• Help desk
• Customer service
• LMS
• Technical Support
• Desktop Support
• Troubleshooting
• Microsoft Windows
• Active Directory
• Network Support
• Software Troubleshooting
• Operating Systems
• Information Security
• DNS
• Linux
• VPN
• DHCP
• WAN
• LAN
• Windows
• Typing
• Microsoft Windows Server
• TCP/IP
• System Administration
• Azure
• Disaster Recovery
• VoIP
• Network Administration
• Learning technology (10+ years)
Certifications and Licenses
Google IT Support Professional Certificate
Present
I received the Google IT Support Professional Certificate a few months ago and have been studying for the CompTiaA+
IT Support Fundamentals
Present
Operating Systems and You: Becoming a Power User
Present
IT Security: Defense against the digital dark arts Present
Ethical Hacking Fundamentals
Present
IT Infrastructure Services and Computer Networking Present
Assessments
Technical support — Proficient
June 2022
Performing software, hardware, and network operations Full results: Proficient
Basic computer skills — Proficient
June 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Technical support: Customer situations — Proficient June 2022
Responding to technical support situations with sensitivity Full results: Proficient
Written communication — Proficient
June 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Currently learning on Microsoft Learn and have badges and a trophy in Azure Fundamentals
Contact this candidate