Justin Mason

Google IT Support Professional Certificate

Heflin, AL 36264

adr2x7@r.postjobfree.com

+1-256-***-****

Authorized to work in the US for any employer

Work Experience

Remote Customer Support Dave’s TV and Appliances

Dave's TV and Appliance Center

Education

High school diploma

Skills

• Communication skills

• Help desk

• Customer service

• LMS

• Technical Support

• Desktop Support

• Troubleshooting

• Microsoft Windows

• Active Directory

• Network Support

• Software Troubleshooting

• Operating Systems

• Information Security

• DNS

• Linux

• VPN

• DHCP

• WAN

• LAN

• Windows

• Typing

• Microsoft Windows Server

• TCP/IP

• System Administration

• Azure

• Disaster Recovery

• VoIP

• Network Administration

• Learning technology (10+ years)

Certifications and Licenses

Google IT Support Professional Certificate

Present

I received the Google IT Support Professional Certificate a few months ago and have been studying for the CompTiaA+

IT Support Fundamentals

Present

Operating Systems and You: Becoming a Power User

Present

IT Security: Defense against the digital dark arts Present

Ethical Hacking Fundamentals

Present

IT Infrastructure Services and Computer Networking Present

Assessments

Technical support — Proficient

June 2022

Performing software, hardware, and network operations Full results: Proficient

Basic computer skills — Proficient

June 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Technical support: Customer situations — Proficient June 2022

Responding to technical support situations with sensitivity Full results: Proficient

Written communication — Proficient

June 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Currently learning on Microsoft Learn and have badges and a trophy in Azure Fundamentals

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