Admissions Specialist Customer Service
Resume:
SONIA
MARTINEZ
**** * ****** ***, ******* Illinois 60659
**************@*****.***
OBJECTIVE
Bilingual Customer Service Representative/Administrative Support Specialist. Top performing bilingual (Spanish/English). Outstanding reputation for keeping and maintaining excellent. customer service standards. Attained a solid business foundation in accounting, finance, human resource, operations, and marketing. Skilled planner with the ability to analyze client needs and achieve objectives. Excellent communication, presentation, Negotiation, and problem-solving skills. Managed a high-volume workload within a deadline-driven environment. EDUCATION
DECEMBER 2012
BACHELOR OF APPLIED SCIENCE DEGREE IN BUSINESS ADMINISTRATION WITH A MAJOR IN MARKETING MANAGEMENT, WESTWOOD COLLEGE-O’HARE
• Principal of Human Resource / Strategic Management / Communication Skills / International Business / Ethical and Critical Thinking / Operations Management EXPERIENCE
07/21 – PRESENT
ADMISSIONS SPECIALIST AHU, ORLANDO FL
• The Admissions Specialist conducts the cultivation, evaluation, and admissions processes for students at AHU. The Admissions Specialist makes sure these processes run smoothly and efficiently for leads, applicants, current students, department chairs, faculty, staff, and other stakeholders. The Admissions Specialist is charged with upholding policy and procedures.
06/15 – 04/2021
POST CLOSE REPRESENTATIVE, BAXTER CREDIT UNION
• Structure processes to provide efficient data and document transfer to the sub-servicer and Symitar. Provide support to ensure every loan is accurately setup with the sub-servicer and Symitar. Create collateral Files for all loans and keep current on trailing documents (Recorded Mortgages and Final Title Polices). Handle requests for mortgage documents and investigation, including requests from servicing, MI Companies, audits, and investors. Answer member calls routed thought the phone queues. Support and update current documented processed and procedures as needed. Administer the subsidy process with Relocations, as needed. 2
05/14 – 05/15
PA CLERK, CATAMARAN RX
• Responsible for the accurate and timely review, disposition, documentation, and system input of submitted prescription prior-authorization (PA) requests. Responsible for providing general PA information requests via telephone, fax, email, or surface mail to providers, members, and /or clients and initiating information requests from providers when additional information is required to adjudicate a prior authorization request. Assist pharmacies if needed in resolving daily processing daily processing obstacles for a PA related medication. Problem solving and the ability to communicate solutions.
05/13 – 02/14
PATIENT FINANCIAL REPRESENTATIVE, NORTHSHORE UNIVERSITY HEALTHCARE
• Responsible for the collection of accounts receivable. Assessment of outstanding balances on assigned accounts to determine proper course of action required to obtain payment on accounts. Answer patient and /or insurance phone inquiries utilize claims software to check status of claim, submission history and eligibility. Contacts insurance payers regarding outstanding account receivables. Investigates and pursues outstanding and delinquent accounts. Check claims to ensure proper ICD9/CPT coding and payer rules are followed. 03/11 – 04/13
CLAIM REPRESENTATIVE, FOUNDERS INSURANCE COMPANY
• Oversaw client’s coverage for personal automobile, homeowners, and commercial liability insurance policies. Audited and finalized insurance claim forms and screened for accuracy. Communicated directly with insured, witnesses’ companies, entities and other by telephone and through written correspondence. Analyzed policies, endorsements and reported circumstances to determine what coverage applies to a claim/accident. Evaluated claims and developed payment options.
03/04 – 01/11
REGISTRAR, CHILDREN’S MEMORIAL HOSPITAL
• Registered patients for ambulatory visit; obtained accurate demographic insurance and medical information Investigated and directed patient inquires or complaints to appropriate medical staff members Coordinated communication between patients, family members, medical staff, and administrative staff. Excelled in customer service and compliance. 06/00 – 11/03
ADMINISTRATIVE ASSISTANT, SPRINT SITE USA
• Greeted visitors, ascertained reason for visit and directed them to their appointments Answered and directed phone calls to appropriate parties and recorded messages. Experience managing a multi-line telephone system. Performed general office duties such as ordering supplies, maintaining records, database management and performing basic bookkeeping work. Filed and retrieved corporate documents, records, and reports. Open, sorted, and distributed incoming correspondence, including faxes. Experienced in filing, mail room sorting and office organization. Scheduled appointments and maintained up to date calendars. ACTIVITIES - VOLUNTEERED
• Habitat for Humanity – Nonprofit organization that helps build homes for families.
• Special Olympics – Special Children’s Charities for year-round sports.
• Multiple Myeloma Research Foundation- Cancer of plasma cells.
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