Center Agent Customer Service
Resume:
Zahida
Ambreen
ABOUT ME
*********@*******.***
Concord NC
Enthusiastic customer service professional with over 15 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Competent team player who can successfully inspire fellow colleagues.
SKILLS
EDUCATION
Diploma in Medical Office Admin.
Everest College, Toronto
2009 - 2010
Masters In Business Administration
PIMSAT, Karachi
2000 - 2002
Bachelors In Business Administration
PIMSAT, Karachi
1998 – 2000
EXPERIENCE
Call Center Agent (WFH)
Kidney Foundation / North York / Dec 2012 – March 2021
Seasoned call center agent providing exceptional customer service that ensure customers have the information and assistance they need.
Call customers to schedule a donation pickup date and time.
Call customers to confirm the donation pickup and give them a heads up of upcoming pickup event.
Medical Office Assistant
Toronto Health Care / Toronto / July 2010 – Dec 2012
Ran medical front office and ensuring a medical clinic runs smoothly by transcribing patient records and letters, keeping accounts, billing patients, filing claims with insurance companies and scheduling appointments.
Responding to the needs of a high-volume clientele / patients.
Scheduling appointments, set up treatment rooms & other office work
Customer Service Representee
Voxdata / Toronto / Sep 2007 – Aug 2008
As an outbound sales representative converted leads into sales.
Selling Bell Canada internet to customers already using other bell products.
Calling Bell Canada customers for contract renewal and selling promotional packages.
9 / 10
Contact this candidate