Customer Service Managing Editor

MALCOLM A. BATTEN

** ********* ****** #**•Brooklyn NY 11206•347-***-****•*******.*.******@*****.***

Online Portfolio: http://gstylemag.com/author/mbatten/ EDUCATION

Master of Fine Arts of Creative Writing

Full Sail University, Winter Park, FL August 2014

Bachelor of Science of Entertainment Business

Full Sail University, Winter Park, FL June 2012

SKILLS

Social Media Final Draft

Critical Thinking Adode Suite

Analysis MS Office

WordPress

EXPERIENCE

Managing Editor 2013-Present

Mr. Showpiece

• Edited and proofread stories and articles by reviewing from my daily interpretations of various topics by its relevancy of today’s events.

• Perform task of fact checking by conducting research via MS Word spellcheck, magazines, books, bing and google to edit for publication content.

• Create and engulf readers into an animated style of writing by introducing conversational writing and reviewing subjects from dance, fashion, musical instruments, gadgets, Press Events, music and movies.

Client Services Associate 2011-Present

Pershing BNY Mellon

• Respond to correspondent concerns about NewAccounts in a timely and efficient manner. Ensure that an established level of customer service is consistently met or exceeded. Review daily open items to ensure proper follow-up and closure. Contribute ideas to improving processes.

• Participate in Team meetings, meetings with other departments, etc. Proactively build relationships across the firm.Excellent leadership and interpersonal skills. Strong systems knowledge, fact-finding analysis and the ability to multi-task.

• Act as an advocate for customers across the firm. Establish and cultivate relationships with correspondents. Exceptional verbal and written communication skills. Cross-trained in processing New Accounts and Tax Form Review Team documents for approval. MALCOLM ALI BATTEN

1322 Arbor Lakes Circle • Sanford, FL 32771 • 347-***-**** • *******.*.******@*****.*** Page 2

Entertainment Editor 2009-2018

Gstyle Magazine

• Edit and proofread stories from online magazine focused correspondents.

• Perform tasks of fact checking by conducting research via MS Word spellcheck, search engines such as google and bing to assist in editing publication content.

• Create and engulf readers into an animated style of writing and reviewing subjects from music, technology, movies, comics, gadgets and electronics by receiving 80% of the most viewed articles when posted.

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