CRYSTAL KELTY

Baton Rouge LA 239-***-**** adr2sp@r.postjobfree.com

CAREER OBJECTIVE

Organized and dependable Representative who excels at processing high volume of error-free transactions and meeting goals. Skilled at obtaining information, filing, and processing claims. Understand general accounting and finance concepts. Focused on maintaining high level of customer services to others. Centene Corporation,

EXPERIENCE

Louisiana Healthcare Connections, Baton Rouge, LA

Member Service Representative, Nov 2021 - Apr 2022

Answer incoming calls from members to assist with ordering new member ID cards, update personal information, and update Primary Care Physicians. Check status of claims for members and provider office. Assist with getting transportation scheduled for member to attend appointments. Research and assist members with getting prescriptions from pharmacy when rejected. Updates members profiles and provide information for self portal. Remind members of needed care from providers.

Conns HomePlus, Baton Rouge, LA

Customer Service Representative, Nov 2021 - Jan 2022

Process credit payments. Greet incoming customer. Process payments for sales associates. Research and print out tags. Assist with seasonal decorations in store.

CrystalLized Beauty, Fort Myers, FL

Hair Braider, Jan 2020 - Jul 2021

Answering phone calls and give out information about availability, styles, and pricing. Welcome clients and inquire as to their needs. Braid clients hair according to chosen styles. Give detailed knowledge on upkeep of hairstyles. Handle any complaints. Process cash and credit card payments.

Lee County Electric Cooperative, North Fort Myers, FL

Customer Care Professional II, Oct 2016 - Jun 2019

Answering 75+ incoming calls daily. Discuss account information and work orders via email. Set up new account services. Start/Stop residential and commercial electric service. Accepting customers payments and completing billing adjustments. Resolving billing concerns, discuss breakdown and fees on bill. Setting appointments with electricians for repairs on newly built homes and commercial buildings. Researching and inputting county permits in database. Processing work orders and start/stop service for streetlights. Verify customers information through Experian and government access.

Global HR Research, Fort Myers, FL

Verification Specialist, Apr 2016 - Oct 2016

Verify personal information through a background screening. Upload documents and invoice payment fees. Incoming and outgoing phone calls for verifications. Riverdale High School

EDUCATION

Fort Myers, FL

High School Diploma (May 2003)

Heritage Institute

Fort Myers, FL

Completed coursework towards Associate of Science Medical Assisting

ADDITIONAL SKILLS

• File documents

• Escalate additional research

• Money handling abilities

• Data Entry

• Process invoices and post payments

• Audit information with IRS resources

Contact this candidate