Customer Service Network Administrator

Raymond Butler

**** ***** ***** *****

Prince George, VA 23875

PH: 804-***-**** Cell: 804-***-**** ********@*****.***

OBJECTIVE: To achieve my goal of attaining a network position in which I can continue to show my ability with hands-on training inside the field.

EDUCATION

ECPI University – Richmond, VA

B.S. Degree in Computer & Information Science IT/Networking & Security Management GPA- 3.50

A.A.S in Computer and Information Science IT/Networking & Security Management GPA-3.34

Awards: Perfect Attendance

RELATED TRAINING AND SKILLS

Helpdesk

Password Reset– helping user to reestablish their password by unlocking or resetting password having over five year of experience including soft and hard tokens.

Computer Applications – knowledge of computer application to include Windows 10 and 11, Access management, Cosmic, Excel, Land central, PowerPoint, Service Now, and Smart station.

Computer configuration – Depth knowledge on Image, backup and restore.

Windows Client/ Server and Email Services- Installing configure, administer, secure email and client software to support the primary mission in the windows and client operating systems.

Network Security I&II- Provide network administrator/intermediate level of security awareness of security related issues. The enterprise scale security concepts and configuration through the use of scanning analysis, cryptography, access control, project plan, staffing and general network security management.

Information System Management:

Customer Service – Understand motivation and concerns of the customer, to develop customer relations skills to effectively work with customers. Associate can perform level 1- level 2 medium complexity service on Desktop, Laptop, mobile device and printer including OS software. Service included hardy maini, installation and software support.

Management Information Systems– Manage roles within the organization, for instance, decision making, tactical, operational and business strategy.

Other Technical Attributes:

RTO service for turn-in equipment.

WORK HISTORY

Wells Fargo Senior Technology Associate

Dec 2021- 1 June 2022

CompuCom/Strategic Field Tech

Mar-Nov2021

Government Contractor(Instructor) US Army Fort Lee VA Dec- 2015- Jan 2021

SyCom Technology, Richmond VA

Level One Helpdesk/ Field Tech.

Jun 2012-Nov 2015

Government Contractor (Instructor) US Army

Fort Lee VA Apr 2009 – Jan 2012

US Army First Sergeant Fort Lee VA

Dec 2005 – March 2009

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