Data Entry Csr

Kreashida Terrell

*** ******** ***** *********@*****.***

601-***-****

Career Objective:

To obtain meaningful employment that is fulfilling,challenging, competitive,and rewarding in a professional environment.

Professional Experience

05/2009 - 08/2009 United Way 211(Jackson,Ms) Outbound CSR

• Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to fulfill their reporting and business needs. 06/2009 - 12/2011 McDonald's(Jackson,Ms) Shift Manager

• Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment. Created bi-weekly schedule for 10 hourly employees. Assisted in performing preventive maintenance where possible to keep equipment in good running condition. Implemented procedures to triple throughput by improving productivity. 06/2012 - 04/2013 Mississippi State Hospital(Whitfield,Ms) Direct Care Worker

• Interacted with patients with mental and physical disabilities. Assisted patients with daily activities such as but not limited to bathing grooming bathroom functions. Record and store vital signs. 05/2013 - 03/2015 University Mississippi Medical Center(Jackson,Ms) Food Service Aide

• Prep and serve food to patients,guests,and UMC employees. Take and record temperature and worked as a cashier.

05/2015- 12/2015 Xerox (Conduent)(Madison,Ms) Customer Care Assistant

• Assessed, organized and documented patient data to develop an appropriate plan of care. Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs. Interacted with family, physicians and other disciplines regarding patient care. 12/2015 - 07/2016 Dollar General(Jackson,Ms) Assistant Store Manager

• Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.

• Removed products from truck

• Loading and stocking

12/2016 - 05/2019 Jackson Public School(Jackson,Ms) Food Service Aide

• Prep and serve students

• Clean utensils and lobby

• Take and record temperature of food

• Operate cash register, handle money and give correct change

• 04/2021-03/2022 Sykes/Sitel Group Customer Service Representative-Virtual Assistant

• Support customers with billing inquiries, account or product questions, installation, scheduling and troubleshooting all through via phone, email, and chat platforms.

Education

Wingfield High School 08/04 - 05/08 Diploma

Holmes Community College 08/10 Business Management Key Skills

● Customer Service

● Microsoft Office

● Food Service

● Food Prep

● Excel

● Microsoft Word

● Data Entry

● Computer Literacy

● Phone Etiquette

● Clerical Experience

● Work from home

Interests

• Studying and reading about real estate investment

• Learning about different cultures

• Reading about healthy lifestyles

References

Corey Smith

Cornisha Atkinson

Areal Smith

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