Ann Celeste Paterson

313-***-**** adr2ql@r.postjobfree.com Tampa, FL 33625

SUMMARY

To deliver a level of experience and talent for coordinating special meetings and events, to a fast-paced mission driven non-profit organization.

EXPERIENCE

Supervisory Experience:

Organizing and implementing both national and local meetings/conferences.

Reporting to and communicating with medical professionals, staff, and visitors on all levels.

Organizing, implementing, and creating filing systems.

Updating and maintaining Policy and Procedure manuals.

Accurately record and maintain employee personnel files and payroll, activities, and fundraising.

November 2016 – January 2022 Bethany Retreat Center, Lutz, FL

Front Office concierge:

Maintained excellent guest relations and communication skills.

Prioritizing work assignments.

Creating appointment calendars.

Prioritizing concise phone messages.

Office supply maintenance.

January 2012 - May 2012 James A Haley Veterans Administration, Tampa, FL

Assistant Event Director:

Research and Education Foundation Assisted in the preparation, planning and execution of Fourth Annual VA Golf Classic.

Input spreadsheet data on Event, for Recruiting, organizing, and training Volunteers.

Solicited/acquired donations Served as Liaison for the VA, advising participants of the goal of Foundation.

September 2003 - January 2011 Karmanos Cancer Institute, Detroit, MI

Executive Assistant:

Primary Support for the Interim CEO/, Primary support for Department Faculty Members.

Coordinates travel arrangements, expense records, calendar meetings and timely schedules.

Plan and coordinate arrangements for Visiting Speakers and faculty recruitment candidates.

Organize scientific seminars, program meetings/retreats, preparing for location, agendas, and itinerary information.

Preserves scientific End Note publications' database.

Responsible for timely Editorial requests, for BREA Publication Editorial Manager review.

Retain Curricula Vitae and biographical sketches, into computer programs and databases.

Prepares timely appropriate correspondence for administrative issues.

Create personnel files and correspondence.

Process academic and non-academic personnel paperwork, to the specifications of each facility.

Completes and provides institute wide forms and requisitions & databases.

September 1992 - June 2003 H. Lee Moffitt Cancer Center & Research Institute, Tampa, FL

Management Assistant:

Director of Conference Planning and Special Events with heavy emphasis on planning, organizing, and delivering high quality customer service.

Coordinated Florida Society of Oncologist Group Annual Meeting (FSOG) Meeting in

Orlando, FL.

Management Assistant:

Office of the Center Director/CEO:

Initiate communication, by creating pleasant working relationships with

Administrative personnel, Patient Relations Department, and government Representatives.

Direct liaison and contact person to Mr. H. Lee Moffitt (Hospital Founder), Board members, Foundation members, Government Legislators, and house staff, to provide the streamlining new patient appointment availability.

Managing and recording payroll for over eighty-five employees.

Recording Secretary for various hospital-wide committees.

Efficient communication throughout the Institute, including Human Resources Dept.

Liaison to Department Managers and staff, for hospital/department updates. Accurate travel arrangements/itineraries and reservations.

Provided dedicated event assistance for the Magnolia Ball, Moffitt's Premier annual fundraiser. Under the direct supervision of the CEO, developed, initiated, a new program designed to assist with patient issues and appointments, while maintaining HIPPA guidelines.

Created problem solving techniques and timely schedules for the Center Director/CEO.

Assured organization and distribution of medical records; resolving difficult patient issues, treatments, and confidential information.

Senior Secretary/Secretarial Support Staff:

Primary support for Program Director, supervisors, and therapists.

Provide accurate and timely communication with department staff and their needs.

Prepared monthly reports.

Prioritize and initiate patient assistance w/appointments and testing procedures.

Admitting Office, Out-patient Clinics, Patient Care Units & Children's Cancer Center.

Recognizing and initiating job improvements/enhancements.

Efficient communication and interaction with all medical and non-medical personnel.

Anticipating and assisting with patient/family needs.

Interpreting/clarifying/activating the physician, physician assistant and advanced registered Nurse practitioner patient treatment ‘patient orders'

*** (12yr break from full-time employment to manage the home life, of a busy 6-member

household)

Customer Communications Specialist II, Hosp/Women’s Hosp, January 1978-January 1992

Information Desk - first point of Contact for Staff, Patients, Family Members, Vendors.

EDUCATION AND TRAINING

College Preparatory, Trinity High School, River Forest IL June 1973

Independent study on medical terminology and Computer advancement programs. Nominee for

Employee of the year, Volunteer of the Year

INTERESTS

Supporting fundraising events. Moffitt Cancer Center Annual Picnic Committee member. Elected Board Member (9+ yrs.) Temple Terrace Little League (e.g., organizing, coordinating/initiating fundraising activities and treasury responsibilities).

Director of the Challenger League (Little League Baseball for physically/mentally disabled children challenged).

Certified Little League Umpire.

Elected PTA Board Member (8+ yrs.) Riverhills Elementary School.

Volunteer Usher at Tampa Bay Performing Arts Center (2 yrs.).

Member of church choir.

Hobbies: Cooking, fishing, writing, reading, board games, hiking, camping, volunteering, and singing.

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