Data Entry Customer Service
Resume:
Susan B. Abramson
Tucson, AZ 85712
*****.*.********@*****.***
CAREER SUMMARY:
I spent my earlier career developing and testing software, but I’m tired of being in that mostly male environment, and am looking for a new direction. J
I did have a temporary data entry job in the past (more info below), which I found very fun and challenging. I also have some experience processing credit cards at the Summit Hut sales (more info below), which they asked me to do part of each sale I worked, because I was doing a good job.
I only left Leidos because we lost our contract. I was originally writing software, and later switched to testing software. I got exposure to several databases (adding, updating, deleting data).
I used Excel every day to keep track of current bugs, and I’ve also used Excel at home.
I helped write at least fifteen Test Plans, as well as some User Manuals, using Microsoft Word.
Since I have good experience with both Excel and several databases, as well as Microsoft Word, I think my skills match what you are looking for.
EDUCATION:
B.S., Computer Science, Highest Honors, Worcester Polytechnic Institute, Worcester MA
PROFESSIONAL EXPERIENCE:
Census Bureau, Tucson, AZ July 2020 – October 2020
Enumerator, Census 2020
Got GREAT customer service experience because not everyone wanted to participate in the census. Therefore, had a large number of mean, and sometimes threatening, reactions to deal with calmly. Used their smartphone app to enter data during my interviews. Sworn to keep people’s data private.
Leidos (formerly Science Applications International Corp.), Tucson, AZ May 1996 – April 2014
Software Test Engineer (8 years) – had TS/SCI clearance
Tested both client-server software running on Windows and Linux, as well as web-based software tools, used for automatic target recognition. This work was funded by the National Geospatial-Intelligence Agency, and installed at several government sites.
Tested new releases of the software. Errors tracked using both Excel and Atlassian JIRA.
Tested changes to the database schemas (Oracle, Sybase). Verified that Oracle databases running on multiple platforms synced to the “home” database correctly.
Evaluated the user interfaces and suggested design updates.
Contributed to the development of requirements.
Wrote step-by-step Test Plans, using Microsoft Word, to help customer verify requirements and discrepancy reports. Also wrote some User Manuals. Lots of proof reading experience, as well.
Conducted the multi-day Factory Acceptance Test with the government customer.
Susan B. Abramson page 2
Software Engineer (10 years) – had TS/SCI clearance
Developed software for automatic target recognition systems, using various types of imagery.
Agile development environment.
Summit Hut, Tucson, AZ Mar 2000 - Mar 2016
Temporary Retail Helper and Credit Card Processor
Worked as temp employee at 10 or more of their twice yearly two day sales. I don’t remember the exact dates. Duties included setting up before, cleaning up after, answering customer questions, and cleaning areas periodically to make sure they looked nice. Also, since they needed to create extra check out lanes, they would use the old fashioned carbon paper card readers. They asked me to spend some of my time entering the credit card data. And since I did a good job, and I felt it was fun, that became part of my regular duties at sales I worked in the future.
Temporary Data Entry Job, Wilmington, DE
This was several months work through a temp agency, and I don’t remember who it was with. I was entering printed data, from a spreadsheet, into a computer. I remember enjoying the challenge of making sure I got it entered correctly, which is why I had the idea to look for a data entry opportunity now.
Montgomery Ward, Wilmington, DE
Cashier and Floor Support
Was a cashier about half the time, and otherwise, I helped customers and organized the clothing department.
Burger King, Wilmington, DE
Cashier and Cook
Was a cashier about half the time, also cooked burgers and cleaned pots.
COMPUTER PROFICIENCY:
Microsoft Office Tools: Microsoft Excel, Word, PowerPoint
Databases: Oracle (sqlplus, sqldeveloper), MySQL, Sybase (isql)
Bug Tracking Tool: Atlassian JIRA
Other: Google Sheets
Operating Systems: Windows, Mac, Linux/UNIX,
REFERENCES:
Available upon request.
Contact this candidate