Customer Service Executive Assistant

DIANE RODEN ***** Fountain Lakes Blvd. Estero, FL 33928 239-***-**** ***************@*****.***

Objective

To utilize my customer service, marketing, coordinating and real estate sales & admin knowledge in a professional environment.

Achievements

“Excellence in Service” award - June 2008, Harrah’s Entertainment, Atlantic City, NJ

Selected as committee member for “Go Green” initiative at four Harrah’s Atlantic City hotels & casinos. Credited with contributing to the successful grand opening of a $550 million dollar expansion at Harrah’s in AC

Responsibilities

Coordinated planning of special events with internal departments, Sales & Catering, F&B, Guest Services and other internal departments. Maintained interactive communication with all departments

Instrumental in planning, managing and execution of the billboard & print advertising schedules. Responsible for coordination and scheduling of video and still photo shoots. Functioned as a full-service account executive at Harrah’s, Caesars, Bally’s, Showboat Hotel Casinos

Competencies

Professional at all levels. Learning on the fly, problem solving, dealing with ambiguity, patience, organizing and planning, action oriented, able and comfortable taking direction and working in a team environment

Qualifications

Ten years general office experience, possessing strong PC skills, Microsoft office applications, Excel, Publisher, MLS Matrix, Power Point

Possess strong organizational, prioritization skills and multi-tasking abilities

Ability to execute under time-critical situations drawing upon internal and external resources, strong problem-solving ability with personal and business maturity.

Works well as a self-motivated team player who thrives in a fast-paced, multi-tasking environment

Work Experience 9/30/2019-9/2014 Executive Assistant & Licensed RE agent to Sheila Faragher, Realtor Vineyards

9/2001-6/2011 Caesars Entertainment - Harrah's Entertainment- Hospitality,

Advertising, Events/Marketing Coordinator, Customer Service

Education

Pierce College, Philadelphia, PA

References Available Upon Request

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