Assistant Certified Customer Service
Resume:
VERONICA MARTINEZ
*******@******.*** 619-***-**** Bakersfield, California 93307
Experienced in, customer service, health care, education, and strong leadership skills. Detail-oriented professional with extensive knowledge of different community resources and having a great understanding in taking a lead role with difficult situations. Proven history of effective support and care for families and community. Dedicated to long-term plan success.
Communication skills
Criminal justice
Documentation
English
Fax
Insurance
Mental health
Microsoft excel
Office
Microsoft word
Organizational skills
Protocols
Quality
Receiving
Supervision
Phone
Written
IEP writing knowledge
Conducting interviews
Case history compilation
Behavioral specialist
Evaluation and assessment
Community referrals
Dedicated support
Client advocacy
Home visits
Culturally-sensitive
Planning
Relationship building
Problem resolution
Microsoft Office
Team building
Family Coordinator Independent Options - San Diego, CA 10/2020 - 02/2021 Helped clients maintain daily living standards by assisting with personal hygiene needs. Documented individuals actions and activities via zoom due to covid and took special notes of notable incidents for weekly record.
Communicated effectively with caregiver in effort to monitored individual's medications use, doctor appointments, and financial sources. Communicated with individuals via phone call or zoom and documented any concerns. Follow through with individuals care plans, goals and objectives for proper programs. Recommended safety plans to care givers, to ensure the individual and family were following through with Covid-19 state and local guidelines. in effort to maintain a healthy and safe environment. Social Services Worker Department of Human Services - Bakersfield, CA 01/2020 - 06/2020 Obtain a full caseload of recipients applying for RFA ( Resource Family Approval Unit for Foster Care) Conduct home inspections for review of compliance with the state regulations, codes and California written directives by CDSS.
Follow up with phone calls, e-mails; faxes, and responding in a timely manner. Working with other units such as child protective services during on-going investigations, full collaboration with placement unit, adoptions, and court intake workers for the wellbeing and placement of the child. Summary
Skills
Experience
Case Manager II Kern County Mental Health - Bakersfield, CA 03/2018 - 11/2019 Determined and coordinated appropriate level of care to meet individual needs. Follow through with protocols, laws and regulations. Respond to crisis calls,routine welfare checks with individuals while experiencing behavior issues or other during custody.
Coordinate with deputies concerning housing locations, advocate on behalf of individual and developed an exit plan prior to releasing individual in effort to continue assisting with the individual needs such as; food clothing shelter and other community resources.
Case Manager I Kern County Mental Health - Bakersfield, CA 09/2012 - 03/2018 Obtain caseload of 40-50 individuals in outpatient setting, Determined and coordinated appropriate level of care to meet individual needs.
Reviewed effectiveness of treatment for individual and family situations. Reviewed treatment plans against individual goals and healthcare standards. Reviewed and recorded progress for all individuals.
Supervised volunteers, and trained new hires.
Answer phone calls, fax, sent out and received e-mails, Advocated for seniors with housing placement, meals, health and car insurance assistance.
Assisted with linkage to outside agencies for the continue level of care. University of Phoenix in Bakersfield California 2010 Bachelor of Science
Bakersfield College Bakersfield
Some College (No Degree): Certified Nurse Assistant Certified Bilingual (Spanish read, write, and speak fluent) Administered through Bakersfield College - (2005,2015) Certificate- Typing (40 words per minute) Administered through Bakersfield College- (2020). Education and Training
Certifications
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