Data Entry Customer Service
Resume:
Amanda E. Krueger
Cypress, Texas 77433
****************@*****.***
Objective: To find a company that will allow me to use my experience with customer service and training to pursue new opportunities.
Employment History
April 2020-Present Sourepoint Mortgage which is under contract through NewRez LLC and Freedom Mortgage - remote
Processed loans through pipeline, using Tableau, Epic and XDOC. Had access to TheWork Number, UCS credit servicing, Amrock Title and Avenue, spoke to borrowers to receive documents, updated customers on loan progress.
March 2019-March 2020 Roadrunner Restoration
● Administrative Assistant
● A/P, A/R, Collections. Construction meetings on job progress, worked on major restoration project in Rockport doing billing, speaking to owners regarding selections, ordering of materials. Quickbooks, BuilderTrend software, Microsoft applications.
October 2013- March 2019 Self-Employed
● Co-Owned own IT business doing all accounting, paperwork and customer service
July 2013- October 2013 Kiam Homes - remote
● Office manager, All accounting, insurance referrals, answering phones, assisting project managers with payouts, all correspondence between subcontractors and project managers, setting up and maintaining the office area, all office machines, ordering of materials, corresponding with clients who were purchasing the home, maintaining database, marketing tools, setting up open houses and staffing them for future clientele.
November 2012 – July 2013 Sutherland Insurance Agency
● Duties include: Answering phones, A/P, A/R, setting up meetings, travel arrangements, all correspondence with clients, running insurance quotes, background information on clients.
March 2008-May 2009 Quantum Builders
● Duties include: Answering phones, A/P, A/R, setting up sales meetings for sales department, calling insurance companies for settlements, basic office duties.
February 2005-September 2006 Cross County Mortgage
Processed 60 plus loans through system, spoke to customers to receive documents, pushed loans through to Underwriting.
● January 2005-February 2005 Multi-Seal Corporation (Paid externship for school)
● Duties include: General office duties
December 2001-January 2003 Crawford Young Drywall
● Duties include: Secretary to President, Vice President, and three Superintendents. General office duties, as well as A/R, A/P, Payroll, scheduling meetings, and business trips.
March 2000-December 2001 Burnett Temporaries (Crawford Young Drywall)
● Duties include: General office duties for Office Manager.
May 1999-August 1999 Case Management Services
● Duties include: General office duties, mailings, invoicing, travel appointments for five case managers.
*Any vacant time periods were due to school and children. Education: 3.87 GPA Texas School Of Business 01/05 Skills: Type 85 wpm. Handle multi-line phones, fax machine, copier, postage meter, scanner, and CD burner. Computer programs used: Microsoft Word, Excel, Outlook, and PowerPoint, Lotus 123, and QuickBooks. Classes taken at TSB: Office Management, Records Management, Data Entry, and Office Procedures.
References:
Mercy Gainer 832-***-****
Tom Young 512-***-****
Ilyn Bielamowicz 713-***-****
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