Data Entry Customer Service

Micah M. Smith

*******@*******.*** 615-***-****

Highly motivated professional with excellent communication skills and a proven ability of working well with others, seeking an opportunity for value creation for employer and internal customers. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Core Competencies/ Technical Skills

DM system Relationship fostering

V-Files Research analytics

Equitrac sytem Data analytics

Zoom/Web meetings Case management

Customer support Team building

Microsoft office suites Interpersonal communication

Education

HUNTERS LANE- Nashville, TN 1995

High School Diploma

Professional Experience

Epiq, Nashville, TN October 2016 – Present

Lead Service Specialist with SRVH Law Firm

Mail/Distribution Services

Sort, distribute and meter US mail with knowledge of current postal rates

Ensure all projects have been properly produced and Quality Checked (QC’d) to EPIQ’s standard

Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQ’s standards

Copy Services

Immediate attention given to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation

Accurately produce copy, print and scan projects in accordance to verbal and written instructions

Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area

Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Possess excellent customer service, interpersonal and communication skills.

Provide mail, distribution, copy and printing services while providing backup or additional support with hospitality services.

Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.

Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)

Invest proper effort and QC approach to deliver highest quality work and service

Ricoh, Nashville, TN August 2009 – October 2016

Lead Service Specialist with SRVH Law Firm

Mail/Distribution Services

Sort, distribute and meter US mail with knowledge of current postal rates

Ensure all projects have been properly produced and Quality Checked (QC’d) to Ricoh’s standard

Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Ricoh’s standards

Copy Services

Immediate attention given to clients entering Copy/Mail Center in accordance with Ricoh’s standard of operation

Accurately produce copy, print and scan projects in accordance to verbal and written instructions

Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area

Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Possess excellent customer service, interpersonal and communication skills.

Provide mail, distribution, copy and printing services while providing backup or additional support with hospitality services.

Accurately communicate with client staff and Ricoh team members regarding commitments, deadlines, challenges, requests, etc.

Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)

Invest proper effort and QC approach to deliver highest quality work and service

Contact this candidate