Patient Coordinator Customer Service
Resume:
Ariana Covington
Raleigh, NC *****
******.**********@*****.***
Willing to relocate: Anywhere
Work Experience
Tier 2 Technical Support
Verizon
February 2022 to Present
Answering incoming calls from customers with order inquiry and/or trouble reports. Assist customers with the installation, set up, configuration, troubleshooting and use of connected devices within your home, including computers, printers, smartphones, gaming consoles, software, and applications. Patient Coordinator
SPORTS & MORE PHYSICAL THERAPY - Raleigh, NC
May 2021 to February 2022
Maintain safe and clean working environment, maintain the patient’s electronic medical record and help schedule and coordinate future appointments, request and track all financial authorizations, any administrative tasks from the clinical director, register new patients, assist new patients complete medical forms at the clinic to prevent inaccurate information, and collect payment at the time of service and follow up with outstanding balances and payments. Assistant Studio Manager
ORANGETHEORY FITNESS - Cary, NC
March 2019 to September 2021
Assist the studio manager with staff management by creating the daily checklist for cleaning, training the staff about the marketing promotions, weekly performance management, meet with the Head Fitness Coach and other coaches to figure out a plan to increase member growth and on ways to improve the members’ experience, assist with member accounts, assist with employee payroll, deliver bank deposits, help order studio supplies, and assist with Excel spreadsheets. IT Auditor Internship
AIG INC - Charlotte, NC
October 2018 to February 2019
Worked in finance/accounting firms and evaluated organizations’ IT systems and internal controls against policies and regulations, summarized and presented any findings about any of the accounts, and also helped with the system security by troubleshooting. Education
BACHELOR OF SCIENCE
AVERETT UNIVERSITY - Danville, VA
August 2012 to May 2017
Skills
• Organizational skills
• team player
• fast learner
• responsible and reliable
• computer skills
• MS
Windows proficient
• Microsoft office skills
• complaint resolution
• time management
• basic
clerical knowledge.
• IT Auditing
• Medical collection
• Empathy
• Customer service
• Technical Support
• Software Troubleshooting
• Help Desk
• Google Docs
Certifications and Licenses
CPR Certification
First Aid Certification
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