Jacob Daniel Hernandez

adr2jm@r.postjobfree.com

Skills

Hard working individual, self motivated & functioning, patient, willingness to finish the assignment objective always to meet protocol, Will always give my full effort & time to the company.

Experience

Customer service:

●5+ years in over the phone customer service.

●Over the phone interactions, collecting past due payments from current & past customers, setting up payment plans, taking payments over the phone, assisting with debit/credit cards from pin resets, card increases, blocks, reordering cards. Collecting loan payments & scheduling payments.

Sales experience:

●3+ yrs in sales over the phone.

●Selling major products for Directv as well as AT&T.

●Selling & setting appointments for cable, internet, & home phone.

● Selling apple products & AT&T products.

Accomplishments

●Top in sales for 4 months Continuously.

●Highest in sales in the quarterly.

●Employee of the month 3 months for GC Services.

●Top in collections & loan payments.

●Promoted to floor walker & manager.

● Most sales in the yearly report.

Work Experience

October 2014- March 2015

GC Services El Paso, Tx

collections & customer support

Assistant manager

Calling 100 plus customer a day to collect present or past due amounts on loans,balance or overdrawn amount

Filing & processing of loans thru 3 banks 200 plus calls a day dealing with military loans as well.

March 2015- April 2016 GC Services customer service associate

Assistant manager/Floor walker

Customer service representative dealing with debit/credit card issues, online loan applications, ordering of dmc,checks,check wiring

Customer assistance from balance to direct deposit

House loans, school loans,personal,& school loans

Personal issues & customer info

April 2016- December 2016

Directv inbound sales

Inbound calls over the phone sales

Selling Directv as well AT&T solo or combine.

Floor

Promote & sell the most fast & reliable network & television service

.

●Conduent December 2018- April 2019, Technical support/ customer service.

Assist customer with cable,internet, & phone. Reset equipment & general customer service issues or bill payment.

●Personal trainer/ nutritionist 2010-2021

Assuring clients with health alternatives & weight management

●Providence Hospital October 2019-January 2020

Inventory & stocking Medical floors with needed equipment, fulfilling nurses request, stocking downstairs floor with medical equipment

●Trinity Tax & Solar 2019-2022

File & claim taxes for individuals also sell & install solar panels

Education

2015 University of Texas at El Paso, Tx 500 W University Ave, El Paso, TX 79902, Bachelors kinesiology

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