Customer Service General Manager

John H. Russell, Jr.

**** *. **** ******

Okmulgee, OK 74447

***/***-**** (cell)

***************@*****.***

Character:

Attention to detail

Caring

Honest

Strong work ethic

Professional Skills:

Leadership to Teams ranging from 10 to 110 individuals

Excellent customer service across multiple environments

Sensitive to diversity

Management by walking around (not a micromanager)

Understanding of costs/profit using time management skills

Growth minded through individuals

Technical/Operational Skills:

Quality/quantity food production

Menu engineering: quality/value/price

Formation of budgets, P&L, payroll, and schedules

Responsible for Human Resources

Education:

Quartermaster School—U.S. Army, Ft. Lee, VA, 1971

OSUIT, Okmulgee, OK, Graduation 1973 (Associates of Science—Culinary Arts)

Work Experience:

Furr’s Cafeteria, General Manager, 1978-1990

Rogers State University, Food Service Manager/Bookstore Director, 1992-1995

Golden Corral Midwest, General Manager, 1995-2000

Locust Grove Public Schools, Food Service Director, 2000-2003

T Ford Enterprises (Sirloin Stockade), General Manager, 2003-February 2020

Military:

Basic Training/AIT, Ft. Leonardwood, MO, 1972-1973

West Point Military Academy, General’s Aide, General Knowlton, 1973

References:

Dave Benson, 620/960-0583

Harry Montague, 402/990-7199

Pat White, 918/645-1903

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