Bianca Odom

LINDEN, NC ***** 919-***-**** adr2jf@r.postjobfree.com

Summary

Resourceful Medical Assistant experienced in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.

Skills

Venipuncture and phlebotomy

Charting expertise

HIPAA compliance

Grooming and bathing assistance

Able to lift 50LB pounds

Wound care and irrigation

Electrocardiography (EKG)

Communicating with patient families

Quick problem solver

Patient scheduling

Specimens collection and processing

EKG set up and monitoring

Valid NC driver's license

Reliable transportation

Certified in Basic Life Support (BLS)

Customer Service

Phlebotomy

Human anatomy and physiology

Vital sign monitors

Stocking supplies

Medical terminology

Using a scale

Experience

REGISTERED MEDICAL ASSISTANT 12/2020 - 08/2021

UNC Health Care - Chapel Hill, NC

Scheduled appointments for patients via phone and in person.

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Educated patients about medications, procedures and physician's instructions.

Contacted pharmacies to submit and refill patients' prescriptions.

Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Recorded vital signs and medical history for patients each 10-15min.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

REGISTERED MEDICAL ASSISTANT 03/2020 - 06/2021

Covid 19 dept. - Chapel Hill, NC

Scheduled appointments for patients via phone and in person.

Screening patients for symptoms and signs of Covid

MEDICAL ASSISTANT STUDENT INTERN 12/2019 - 12/2019

Duke Urgent Care - Holly Springs, NC

Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

Escorted patients to examination rooms and prepared for physician exams.

Charted all patient services in records with high accuracy.

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.

Escorted patients to examination rooms and documented medical histories.

Performed routine tests such as dip stick, vision and hearing tests.

Monitored patient stability by checking vital signs and weight.

SECURITY SUPERVISOR 07/2015 - 08/2016

SCI Security - Raleigh, NC

Supervised property entrances and exits and monitored employee safety.

Recorded required data for incident reports and files quickly and accurately.

Provided security team leadership and contributed to on-call duties.

Led security team and contributed to on-call shifts.

Monitored entire facility using CCTV while simultaneously performing dispatch duties.

Managed security staff schedules for all shifts, minimizing overtime costs.

Hired, trained and managed staff of 7-10 associates.

Demonstrated public safety dedication through thorough patrolling of community events.

Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.

CUSTOMER SERVICE REPRESENTATIVE 07/2012 - 08/2014

West Corporation - Rocky Mount, NC

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Assisted customers in making payments on accounts and setting up payment plans.

Upheld strict quality control policies and procedures during customer interactions.

Assessed customer account information to determine current issues and potential solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

Escalated customer concerns, store issues and inventory requirements to supervisors.

CASHIER 07/2010 - 07/2012

Lil Caesars - Rocky Mount, NC

Operated cash register, collected payments and provided accurate change.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers.

Trained new team members in cash register operation, stock procedures and customer service.

Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.

Learned roles of other departments to provide coverage and keep store operational.

Received payments for products and issued receipts.

Resolved customer complaints and escalated worsening concerns for remediation.

CASHIER 06/2008 - 06/2010

McDonald's - Rocky Mount, NC

Operated cash register, collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers.

Processed all sales transactions promptly to prevent long customer wait times.

Trained new team members in cash register operation, stock procedures and customer service.

Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.

Learned roles of other departments to provide coverage and keep store operational.

Education and Training

Nash Central High School - Rocky Mount, NC High School Diploma

06/2011

North Carolina Theological Seminary - Clinton, NC Associate of Theology

05/2017

ECPI University - Virginia Beach, VA Associate of Applied Science

06/2019

Averett University - Danville, VA Bachelor of Science

Accomplishments

Recognized for outstanding customer service.

Named Employee of the Month, August 2018 with Amazon .

Promoted to Security Officer due to Punctuality and Work Ethics that achieved Security Supervisor within 2 months of hired in 2015.

3 times dean list at ECPI university from 2018-2019.

Promoted to Train MA students at UNC Healthcare.

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