Dispatcher

Stephaine Motel

***** ** **

Killen Al *****

**************@*****.*** - 502-***-****

Work Experience

North Alabama Medical shared physicians’ group

Florence Al

****-*******

Patient care, doing blood draws, EKG. Worked alongside of the providers to assist with all of their needs with caring for the patient. Answering phone calls, contacting insurance companies to make sure patient testing and procedures would be covered. Worked one on one with patients on the phone and in office.

ER Technician Unit security charge entry clerk

KentuckyOne Health

Louisville, KY

April 2011 to 2016

Responsibilities

Blood draws EKGS patient care. Work with nurses on documenting patient charts. Live chart audits. Work one on one with physician

Communications Manager

Rural Metro Ambulance

Louisville, KY

2008 to Present

Manage day to day operations of a multi-city dispatch center. Managed 10 employees who routed and dispatched EMS for emergency and non-emergency transport. Responsible for, but not limited to, rate quoting to customers via email and phone, non-emergency picks up scheduling, timesheets.

Office Manager

First Stop Urgent Care

2005 to 2007

Lagrange, KY

Oversee computerized front desk and patient relations for a fast-paced immediate care office. Screen and prioritize a high volume of calls, manage medical records, obtain insurance authorization from major insurance carriers and collect patient co-payments.

Senior Dispatcher

Kentucky State Police

Campbellsburg, KY

2001 to 2005

Receive and prioritize calls and complaints from the public concerning crimes, fires and emergencies. Broadcast orders to police and other emergency units in vicinity to investigate complaints and relay instructions or questions from other units. Maintain verbal contact with caller for the purpose of updating in-progress calls and continually update responding units. Maintain log of all radio transmissions as to time, duration, and message.

Education

Associate of Science in Medical assistance

Spencerian College-Louisville -

Louisville, KY

2011 to 2013

Jefferson County Fire School -

Louisville, KY

1998 to 1999

Waynesville Vo-Tech -

Waynesville, MO

1993 to 1995

Additional Information

SKILLS

Crystal Report Program

ICD-9/CPT Coding

Lytec

Q Doc's

Medisoft

Allscripts

Microsoft Office

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