Customer Service Representative

Robert W. Martin, Jr.

**** ***** ****** **********, ** 15206

724-***-****)

********@*****.***

Professional Profile

Career Objective

1.To obtain a position that will utilize my supervisory and customer service experience while providing an opportunity for growth and development.

Professional Experience

Peer Support Internship 10-12-2021-present

Black Knight Security (The Childrens Home of Pittsburgh)

1.Worked security desk. 08/31/2020-present

AARP (St.Joes House of Hospitality)

1.Worked at security desk 02/2020-03/2020

CVS Caremark Corporation

Client Support II July 2013-Present

1.Act as a liason between Clients and Account Manangers regarding Prescription Plan Issues.

2.Respond to emails and phone calls from Clients and Account Managers

3.Upon Clients and Account Managers request explain to members how member’s prescription benefit plan works.

Customer Service Representative III September 2006-2013

1.Deliver outstanding customer service to various CVS Caremark members by utilizing PeopleSafe,

2.PharmaServe, AS400, and Rx Claim operating systems

3.Respond to faxes sent in by members

4.assisting with escalated DMR issues

5.Assist call center with problem resolution in floorwalker capacity.

Allegheny Ludlum

1.Supervisor Coiler/Computerized Machine Division

2.Supervised technicians who operated machinery that produced coils from flat strips.

3.Entered production data into computer for each rolled coil produced

Education

1.Forbes Road East A.V.T.S School 1995

2.Indiana University of Pennsylvania 1972 – 1974

3.Valley High School 1972

Awards

1.Numerous I Got Caught Caring and Trio awards

References

1.Victoria Baumann Supervisor 412-***-****

2.James Brown. Therapist 412-***-****

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