Package Handler Customer Service
Resume:
Jannie Batts
Many Skill(s) Resume
Phenix City, AL 36867
********@*****.***
• Having better knowledge in all the areas of customer service in any field of work.
• Excellent relationship building with customers, very reliable and professional person, limited skills in management but is willing to learn more.
• Strong leadership skills and capability to motivate and manage staff to accomplish great results.
• Good in training, staffing and quality management. Authorized to work in the US for any employer
Work Experience
Call Center Representative
TSYS Total System Services - Columbus, GA
January 2022 to Present
I redeem rewards for customers for several banks and explain the options they have to redeem. Explain ways of redeeming such as if wanting to pay towards credit card bill or send a check or direct deposit payment, or using rewards to buy gift cards and merchandise. Work 10hr days. I also take escalated calls from other agents when Clients ask for a supervisor (i am the one who gets the calls). Delivery Driver
Standard Delivery Inc. - Columbus, GA
March 2021 to January 2022
Deliver packages to different areas such as Lagrange, Auburn, Columbus, West Point, Phenix city, Salem, Seale, Molena, warm springs ga and etc.
Also pickup from different businesses and warehouses in those same areas. Call Center Representative Escalations/Customer Service TSYS, Inc - Columbus, GA
October 2017 to March 2021
I redeem rewards for customers and explain the options they have to redeem. Explain ways of redeeming such as if wanting to pay towards credit card bill or send a check or direct deposit payment, or using rewards to buy gift cards and merchandise. Work 10hr days. I also take escalated calls from other agents when Clients ask for a supervisor (i am the one who gets the calls). Package Handler
FedEx Ground - Columbus, GA
October 2019 to December 2019
Package Handlers are responsible for warehouse duties including: the physical loading, unloading and/ or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. in a safe and efficient manner.
Assembly Line Worker
Ajin - Ajin USA
August 2017 to October 2017
Work 12 hr shift lifting parts, assembling parts, cleaning jig machine. Lock out procedures. Line Supervisor/Floor Production Worker
JVL Laboratories - Smith, AL
June 2014 to August 2017
Responsibilities
Filled, topped and packed product. Lead line supervisor write down how many cases, and how many pieces was packed and wrapped. Start on new order. Accomplishments
Becoming line supervisor in 3 months of starting work at JVL Laboratories. Skills Used
* Leadership skills
* Speed
* Attention to product ( making sure product is not outside bottle and lids are tight). Cashier/Customer Service
Star Food Mart - Columbus, GA
August 2015 to January 2016
Responsibilities
Performing cashiering duties, completed inventory, cooked, and provided customer service as needed. Received payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Made deposits and done overall paperwork. Skills Used
leadership
excellent customer service skills
janitorial skills
Housekeeper
Sparkles Cleaning - Columbus, GA
October 2012 to June 2014
Responsibilities
Running arens. Sweep, mopping, vacuuming, dusting, washing dishes, prepare food when needed, disinfected fans, base boards, cleaning bathrooms, and etc. Clean entire house. Accomplishments
The impact I showed was that she could depend on me and know that she would be on time for all appointments. I am a dependable person. I also cleaned commercial properties, one in particular was MedCare which is a medical office.
Skills Used
Custodial and housekeeper skills
Cashier/Customer Service
Marathon - Smith, AL
August 2013 to May 2014
Responsibilities
Open store. Count registers. Wash dishes and tables, take out trash, sweep and mop aisles ad bathrooms, stock shelves and coolers and put up grocery truck. Serve food to customers and assist with any thing else that needs to be done.
DFA / COOK
L&S Services - Fort Benning, GA
July 2006 to August 2011
Assisted in maintaining preparation and service areas in a sanitary condition.
• Make sure cafeteria is stocked and ready for feeding time.
•Cleaned and inspected galley equipment, kitchen appliances, and work areas.
* Worked stations including pizza, omelet, soup, salad, sandwiches and dessert in a busy cafeteria.
*Stock supplies ( cleaning supplies or condiments)
•Janitorial duties
Lead Cashier
Taco Bell - Columbus, GA
1998 to 2006
Open and close restaurant.
• Sweep, mop ( basic janitorial work)
• Count registers down and count safe.
Education
2yrs completed classes in Health Administration
University Of Phoenix - Columbus, GA
2008 to 2010
High school diploma or GED
Skills
• Call Center (1 year)
• Customer Service (10+ years)
• CSR (10+ years)
• Janitorial services (6 years)
• Warehouse (3 years)
• Loading
• Warehousing
• Food Prep
• Picker Packer
• Unloading
• General Labor
• Custodial Experience
• Time management
• Delivery driver experience
• Cleaning
• Sales
• Microsoft Word
• Manufacturing
Certifications and Licenses
Driver's License
Non-CDL Class C
Assessments
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Proficient
Optometrist Receptionist — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Inside Sales — Proficient
October 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Outside Sales — Highly Proficient
October 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Memorization & Recall — Familiar
October 2019
Committing product or merchandise information to memory and recalling it at a later time. Full results: Familiar
Data entry: Accuracy — Expert
October 2020
Entering data quickly and accurately
Full results: Expert
Call center customer service — Familiar
May 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Basic computer skills — Completed
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Completed
Warehouse associate — Familiar
February 2022
Assesses the tendencies that are important for success in warehouse roles Full results: Familiar
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Forklift safety — Completed
February 2022
Best practices and safety hazards in forklift operation Full results: Completed
Delivery driver — Completed
February 2022
Interpreting instructions or signs and solving problems Full results: Completed
Sales skills — Familiar
May 2022
Influencing and negotiating with customers
Full results: Familiar
Written communication — Familiar
May 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a hard worker who was able to impress my colleagues and supervisors with my energy. The energy I had was a reflection of the genuine interest I had in the job. If I am anything, I am authentic.
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