Jannie Batts

Many Skill(s) Resume

Phenix City, AL 36867

adr2hp@r.postjobfree.com

+1-334-***-****

• Having better knowledge in all the areas of customer service in any field of work.

• Excellent relationship building with customers, very reliable and professional person, limited skills in management but is willing to learn more.

• Strong leadership skills and capability to motivate and manage staff to accomplish great results.

• Good in training, staffing and quality management. Authorized to work in the US for any employer

Work Experience

Call Center Representative

TSYS Total System Services - Columbus, GA

January 2022 to Present

I redeem rewards for customers for several banks and explain the options they have to redeem. Explain ways of redeeming such as if wanting to pay towards credit card bill or send a check or direct deposit payment, or using rewards to buy gift cards and merchandise. Work 10hr days. I also take escalated calls from other agents when Clients ask for a supervisor (i am the one who gets the calls). Delivery Driver

Standard Delivery Inc. - Columbus, GA

March 2021 to January 2022

Deliver packages to different areas such as Lagrange, Auburn, Columbus, West Point, Phenix city, Salem, Seale, Molena, warm springs ga and etc.

Also pickup from different businesses and warehouses in those same areas. Call Center Representative Escalations/Customer Service TSYS, Inc - Columbus, GA

October 2017 to March 2021

I redeem rewards for customers and explain the options they have to redeem. Explain ways of redeeming such as if wanting to pay towards credit card bill or send a check or direct deposit payment, or using rewards to buy gift cards and merchandise. Work 10hr days. I also take escalated calls from other agents when Clients ask for a supervisor (i am the one who gets the calls). Package Handler

FedEx Ground - Columbus, GA

October 2019 to December 2019

Package Handlers are responsible for warehouse duties including: the physical loading, unloading and/ or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. in a safe and efficient manner.

Assembly Line Worker

Ajin - Ajin USA

August 2017 to October 2017

Work 12 hr shift lifting parts, assembling parts, cleaning jig machine. Lock out procedures. Line Supervisor/Floor Production Worker

JVL Laboratories - Smith, AL

June 2014 to August 2017

Responsibilities

Filled, topped and packed product. Lead line supervisor write down how many cases, and how many pieces was packed and wrapped. Start on new order. Accomplishments

Becoming line supervisor in 3 months of starting work at JVL Laboratories. Skills Used

* Leadership skills

* Speed

* Attention to product ( making sure product is not outside bottle and lids are tight). Cashier/Customer Service

Star Food Mart - Columbus, GA

August 2015 to January 2016

Responsibilities

Performing cashiering duties, completed inventory, cooked, and provided customer service as needed. Received payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Made deposits and done overall paperwork. Skills Used

leadership

excellent customer service skills

janitorial skills

Housekeeper

Sparkles Cleaning - Columbus, GA

October 2012 to June 2014

Responsibilities

Running arens. Sweep, mopping, vacuuming, dusting, washing dishes, prepare food when needed, disinfected fans, base boards, cleaning bathrooms, and etc. Clean entire house. Accomplishments

The impact I showed was that she could depend on me and know that she would be on time for all appointments. I am a dependable person. I also cleaned commercial properties, one in particular was MedCare which is a medical office.

Skills Used

Custodial and housekeeper skills

Cashier/Customer Service

Marathon - Smith, AL

August 2013 to May 2014

Responsibilities

Open store. Count registers. Wash dishes and tables, take out trash, sweep and mop aisles ad bathrooms, stock shelves and coolers and put up grocery truck. Serve food to customers and assist with any thing else that needs to be done.

DFA / COOK

L&S Services - Fort Benning, GA

July 2006 to August 2011

Assisted in maintaining preparation and service areas in a sanitary condition.

• Make sure cafeteria is stocked and ready for feeding time.

•Cleaned and inspected galley equipment, kitchen appliances, and work areas.

* Worked stations including pizza, omelet, soup, salad, sandwiches and dessert in a busy cafeteria.

*Stock supplies ( cleaning supplies or condiments)

•Janitorial duties

Lead Cashier

Taco Bell - Columbus, GA

1998 to 2006

Open and close restaurant.

• Sweep, mop ( basic janitorial work)

• Count registers down and count safe.

Education

2yrs completed classes in Health Administration

University Of Phoenix - Columbus, GA

2008 to 2010

High school diploma or GED

Skills

• Call Center (1 year)

• Customer Service (10+ years)

• CSR (10+ years)

• Janitorial services (6 years)

• Warehouse (3 years)

• Loading

• Warehousing

• Food Prep

• Picker Packer

• Unloading

• General Labor

• Custodial Experience

• Time management

• Delivery driver experience

• Cleaning

• Sales

• Microsoft Word

• Manufacturing

Certifications and Licenses

Driver's License

Non-CDL Class C

Assessments

Customer Focus & Orientation — Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Proficient

Optometrist Receptionist — Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Proficient

Inside Sales — Proficient

October 2019

Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient

Outside Sales — Highly Proficient

October 2019

Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient

Memorization & Recall — Familiar

October 2019

Committing product or merchandise information to memory and recalling it at a later time. Full results: Familiar

Data entry: Accuracy — Expert

October 2020

Entering data quickly and accurately

Full results: Expert

Call center customer service — Familiar

May 2022

Demonstrating customer service skills in a call center setting Full results: Familiar

Basic computer skills — Completed

May 2022

Performing basic computer operations and troubleshooting common problems Full results: Completed

Warehouse associate — Familiar

February 2022

Assesses the tendencies that are important for success in warehouse roles Full results: Familiar

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Forklift safety — Completed

February 2022

Best practices and safety hazards in forklift operation Full results: Completed

Delivery driver — Completed

February 2022

Interpreting instructions or signs and solving problems Full results: Completed

Sales skills — Familiar

May 2022

Influencing and negotiating with customers

Full results: Familiar

Written communication — Familiar

May 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am a hard worker who was able to impress my colleagues and supervisors with my energy. The energy I had was a reflection of the genuine interest I had in the job. If I am anything, I am authentic.

Contact this candidate