Customer Service Line Lead

Todd D Fisher

***** ****** ******, *********, ** 93535 • 302-***-**** • *********@*****.***

Summary

Adaptable Production Line Lead with extensive experience in material handling, assembling and inspections. Dedicated and compassionate professional committed to serving the community through substance abuse treatment services.

Skills

● Retail Natural Leader

● Customer Service Strong Communication Skills

● Food Handler’s Certificate Landscaping

● Inventory

● Basic Computerr Skills

● Heavy Industrial Equipment Operation

● Packing and Scanning Orders

Professional Experience

New Vision For You

Nov 2021 – Present

Address: 44601 Benald Street, Lancaster, Ca 93535

Hours/wk: Full-time 40 hrs/wk

Salary or Hourly: $20/hr

Supervisor: Yvette Lewis — 661-***-****

House Manager

● New sober house residents orientation, initial screen and move-in support

● Conduct random drug screens of all residents

● Coach and guide sober living residents in their personal recovery journeys

● Conduct random house room and personal property searches

● Manage chore schedule, house supplies and maintenance schedules

● Respond to sober living resident and home emergencies

● Address resident behavioral concerns

● Ensure safety procedures are followed in the recovery residence Access Labor

Jun 2019 – Nov 2021

Address: 2203 North Dupont

Hours/wk: 40 hrs/wk

Salary or Hourly: $18/hr

Supervisor: Edward Grant — 302-***-****

Machinist/Fork-Lift Operator

● Use automate systems and RF units to pull, put away and load customer product, in addition to managing inventory

● Positions include setup and tear down of production lines.

● Measure position of sheet with cores for evenly run product.

● Keep inventory of products being run on a daily basis.

● Move and stock products using a stand up and sit down forklift.

● Operate various forklifts from old Clark lifts to any new stand up and sit down lifts.

● Serve as primary contact via police communications network for field officers needing assistance and information during both routine and emergency situations.

● Support operation of rotary die cutter equipment QA testing to follow prescribed guidelines.

● Utilize standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual. Quest 2 Recovery

Aug 2017 – June 2019

Address: 3239 Avenue K1, Lancaster, CA 93536

Hours/wk: Full-time 40 hrs/wk

Salary or Hourly: $16/hr

Supervisor: Arman Macklin — 866-***-****

Detoxification Tech

● Reports to Program Director, or designee.

● Facilitates client’s daily activities including wake up, supervision, assistance with meal service, laundry, etc.

● Transports clients to and from necessary appointments and activities.

● Observes and monitors client behavior and intervenes as needed, based on individual client treatment plan, program schedule and house needs.

● Facilitates assigned groups/meetings/activities per program schedule.

● Documents observations and milieu interventions in client records (minimum of one entry per 8-hour shift).

● Coordinates treatment milieu with other counseling staff (via client record, staff communication, and treatment meetings).

● Maintain shift log including summary of shift events.

● Ensures transportation safety by conducting vehicle inspections and following safety rules.

● Supervise clients with self-administration of client’s mediation, only after training is provided.

● Ensure physical safety and security of the facility by conducting regular house checks.

● Search all items that are brought into the facility and appropriately itemize and secure client valuables.

● Assist with client intakes and welcome.

● Facilitate client discharges.

● May provide one-to-one supervision for any client at risk, as directed by supervisor or designee.

● Understands and follows emergency procedures according to program policy.

● In the absence of a chef, will prepare/cook meals, portion servings, clean dishes, and kitchen area. Label any leftover food.

● Conducts UA drug screen collection and follows appropriate protocols.

● Other duties as assigned by supervisor or Program Director. Smart and Final

Jun 2016 – Aug 2017

Address: 39212 10th Street West, Palmdale, CA 93551 Hours/wk: Full-time 40 hrs/wk

Salary or Hourly: $16.50/hr

Supervisor: Janet Tidsdale — 661-***-****

Stocker

● Maintain a store section as assigned and may order, receive and stock merchandise using proper equipment, assure proper pricing on merchandise, check product date codes to validate proper rotation, stock shelves, end displays, floor stacks, displays and refrigerated/frozen cases. May prepare perishable products for sale. Set up advertising/promotional displays. Reviews invoices/bills for accuracy.

● Cleans and maintains sanitation standards in all interior and exterior areas of store and parking lot as directed by store management.

● Operates a cash register, receives payment from customers, and makes change or processes check/charge/debit transactions. Processes cash and/or credit refunds, when approved by management. Verifies customer eligibility when selling alcoholic beverages.

● Offers friendly, knowledgeable, efficient and courteous assistance to customers by providing them with current store and product information. When requested, load customer purchases by assisting customers to their vehicles.

● Performs basic bookkeeping duties. Records lost/damaged goods and store supplies using appropriate tools.

Juan’s Maintenance Company

Nov 2015 – Jun 2016

Address: 44601 Benald Street, Lancaster, Ca 93535

Hours/wk: Full-time 25 hrs/wk

Salary or Hourly: $15/hr

Supervisor: Juan Carlos — 661-***-****

Freelance Contractor

● Construct walkways and patios, walls, fences, decks, posts, etc.

● Dig ditches or trenches and perform land clearing activities

● Plant and maintain garden beds and lawns

● Load and unload materials, tools, and equipment required to complete landscape construction projects

● Transport materials using shovels, wheelbarrows, carts, dollies, and hand lifting/carrying

● Operate various tools including: chainsaws, jackhammers, laser levels, measurement equipment, shovels, hammers, drills, etc.

Education

HS Diploma

Thomas McKean High School

Professional References

Yvette Lewis - 661-***-****

Adam Laralyl - (203-***-*****

Tiffany Halfey - 818-***-****

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