Project Manager Business Analyst

Sherry Haviland

Healthcare Consultant/Project Manager

***** ******** **, *******, ** 92399 H: 909-***-**** C: 909-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Over 30 years of experience in the healthcare industry with a strong background in information technology, excellent interpersonal skills as a senior consultant, project manager and project lead. I have won many awards in innovative solutions and navigating teams through changing business environments.

Specialized expertise in HL7, EDI, HIE, Lab, Pacs, MM, Claim, Encounter, billing; created workflow designs, build, maintenance, and support of Meditech, Epic, Cerner, McKesson and Allscripts.

Extensive experience implementing new technology, upgrades new software releases, Project Lead for HL7 ( ADT Order, Results for all ‘EMR/Electronic Health Records, system patches; support to users; reviewing, analyzing, created BRD, end user training and end to end testing, Unit, SIT, UAT; organizing, analyzing, and synthesizing data to support effective decision making.

CORE COMPETENCIES

Build, test, HL7, support and maintain MEDITECH Client Server (CS) and Magic

Epic

Cerner

McKesson

Allscripts

HIE

Advanced Microsoft Office Skills, Team Foundation Server for Agile process, Workfront, SharePoint, Mindjet Advanced SQL Skills, Crystal report writing (ODBC database concepts) Visio and Change Point HR, Access, HL7, Salesforce, Power BI, Case complete

Daily monitoring of third party applications

Change management processes

User menu and profile build

Training of super users and end users

Problem solving

Small Project management

Written and verbal communication

Work within tight deadlines

User menu and profile build

Working independently and with Teams

TECHNICAL COMPETENCIES

PROFESSIONAL HISTORY

PROFESSIONAL HISTORY

Senior Consultant for the homecare system part time only 2019 to Present

San Bernardino County- Homecare

IEHP- SAN BERNARDINO, CA 2017 to 2018

Implement HIE dbmotiion and Corepoint Engine

Created data governance diagrams and workflows for EPMO, and the steering committee.

EDI-Responsible for analyzing and designing specifications, workflows used for enhancements and extensions in EDI Record Implementations/Upgrades. Additionally, I serve as the primary link between the business and any data-trading partners; to determine the type of data and interfaces and develop guidelines and specifications for data exchange.

Project Manager-three compliance Projects (DHCS)-HRA Survey, Pharmacy interface to MM and EDI.

List of Some Workflows I have created for IEHP:

EDI current state and future state and EDI Leaks

Pharmacy: workflow current state and future state,

HL7 issue with orders, to Material management

Lab order and results workflows

Healthcare Consulting

Meditech Electronic Health Records

Northwell Healthcare Long Island 2015 to 2016

Worked with Meditech 6.1, EPIC, Cerner, Allscript and Northwell Teams on the Design and Planning for implementation of 156 interfaces for financial, GL, MM clinical application Lab, Rad etc.

Define and Finalize Scope Work breakdown structure

Create a Project Charter

Requirement Gathering (BRD)

Project schedule

Technical Requirement Review/development

Assisted with current and future workflows for Meditech, Epic, Cerner

Unit testing, SIT, UAT

Data gathering of Reports and Forms

Worked on timeline and scheduling

Prepared agendas for weekly and daily meeting

Created End to End test scripts

Meditech Electronic Health Records

St Joseph Health Care- Anaheim, Ca (Employee of Dell) Integration Project lead/Project Manager for NorCal four hospital. 2011 to 2015

Implementation of Meditech Standardization Project 5.66 for SoCal, NorCal and Texas hospitals.

3 years Meditech Standardization Project: I was the Project Lead/PM for financial and clinical application and over 200 third party application; over 300 interfaces (HL7, SFTP, Batch) during the Meditech Standardization project, we consolidated eight instances of Meditech into a Standardized

Meditech CMS system. Managed and monitored dashboards for UAT, SIT testing, resource tracking, workflows and developed gap analysis for comparing interfaces between all ministries.

Supported MEDITECH end to end testing, user access, training and changes in all modules as change control required.

Senior Software Dev Adviser, Consultant for ERM Meditech, Allscript, HIE project

Help with implemented a new HIE providing capability to electronically move clinical information among disparate health care information systems while maintaining the integrity of the information being exchanged.

Senior Software Adviser and assisted with the ongoing design and implementation of Meditech Standardization Project 5.66 for SoCal NorCal and Texas hospitals.

Managed staff time & attendance Create policy & procedures relative to EMR Coordinated EMR selection committee Assisted implementation efforts with new EMR initiative

Assisted with the ongoing design and implementation of HIE software for Lab, Rad, Pharm, MM, Bar and Allergy, enabling the process Data Terminology at all hospitals.

Assisted in definition of codes to be used for HIE project SNOMED codes for Problems, Loinc codes Lab

Netsmart Technologies - New York, NY 04/2010 to 05/2011

Techs lead Business Analyst (EMR behavioral health) Los Angeles County Department of Mental Health and Netsmart Launch Integrated Behavioral Health Information Management System

HL7 Version 3 Standard: Accounting & Billing interfaces, Target group

Healthcare Institutions (hospitals, long term care, home care, mental health)

Healthcare IT Vendors, Payers, Local and State Departments of Health

Netsmart-hosted solution to support delivery and management of coordinated behavioral healthcare for nation's largest county Created customer reports reflective of policies and procedures. Developed training, built testing plan SIT, UAT. Crystal report writing, Modeling, Demo Dive, Gap, Future and current state, Design,

Loma Linda University Medical Center 2009-1981

Senior Manager, Project/Program and Senior PM/Senior Project Lead

EPIC/McKesson/Ge/Cerner/Allscripts/Eclipsys/Mainframe etc.

Replace Legacy system mainframe (Chase) with Cerner Lab, McKesson MM and Electronic Health Records EPIC

20 years of experience in hands-on Project Management for multiple projects • Managed budgets, RFI, SOW, Scope, Charter, Project schedule, Issue list, communication matrix, HL7, Training, Testing, Design, Workflows,

20 years working Billing and with HL7, FTP (batches), point to point interfaces Order, Results, ADT, registering a patient, discharging a patient merging patient files to avoid duplication e-cycle projects.

Led teams of up to 10 to 50 across the country and in various time zones.

Implementation experience in hospitals ranging from 25 beds to 700 beds in size

Software Company: Collaborated with McKesson, Epic, GE, IDX, Cerner, Eclipsys, Mainframe

Responsible for the delivery of projects within budget and in a timely manner, meeting consistent high standards of quality, producing project deliverables.

Managed productive vendor relationships, RFI, negotiating contracts and schemes of work.

Expertise in quantifying the exact costs and benefits derived from a project.

Experience in moderating stakeholders to produce practical strategies.

Excellent communication and presentation skills.

20 years’ experience implementing EMR/EHR applications including conversion, migration, and integration (HL7, ADT, ORM, ORU)

EMR/EHR Epic, McKesson, Netsmart

19 years’ experience project manager/ project lead implementing Clinical; Revenue Cycle (MPI’s, LAB, and CPOE) systems I work with are Mainframe, Cerner. Epic and IDX.

Vendor management over 200 patient access applications

Experience managing multiple projects and development project teams

Experience Reporting senior hospital leadership and partnering with vendors

I was a project manager/project lead/BA on the Mainframe hospital billing systems for years.

PB Claims Clinical, Project lead on HL7, Work flows, reports, Options (input screen) some of the dept. they were involve was Medical Records Dept., Hospital billing dept., third party Claims vendors (stock amp) and Doctors database systems IDX

Project Manager, Project Lead, Business Analyst III Epic

Epic Optime/1993-2008-Loma Linda was the first to install Optime.

Epic Revenue Cycle/EMR/EHR goal was to replace the legacy systems (Mainframe) 2006-2009

Project Manager to ensure the methodology would deliver high quality implementations of Epic Revenue Cycle. I would use the classic functions of Project manage/project lead, RFI, SOW, project charter, design, planning, Training (Project members send to Epic training in Madison WI) directing, organizing, staffing, controlling and coordinating the project.

Project Manager of new install for the EMR/EHR.

Resolve technical problems with my tech Lead, analyzing, and finding root cause of any revenue Cycle application issues with interfaces, Reports, Forms, workflows, ASP (hardware) and network Issues.

Resolve problems with the users with login, application issues, Training issue, training room issues, form designs (input screens), workflows and reports.

Documenting all issues

Daily interaction with IT Team, Epic team and Management to keep goals align.

Epic Hospital Billing, I work for years as a Project Manager and Project lead to replace the Mainframe hospital billing systems with Epic and Center using all the tools sets that Epic had at that time, our interface team was created the HL7 interfaces inbound and outbound for Epic Hospital billing and Optime.

Current state and future state was created with the project teams, created gap analysis spreadsheets, project schedule (Microsoft Project), Worked with the system functional specifications for both side Epic and customers IS dept., modeling forms, clarity report, work with expenses report using concur, Training, forms design, work flows, test plan and scripts

EDUCATION

CSUSB San Bernardino, California 08/30/1987–6/17/1991

BS- Computer Science

Walla Walla College, Wash 1974-1977 Biomedical & Math

Classes:

IEHP, BABOK and PMP Prep traning

2017-2019

Dell HL7, Corepoint and Workfront and PMP Training

Loma Linda Medical Center

Business analysis training PMP Class Exam Prep training, HL7 training

REFERENCES

IEHP-Deepak Jaglan Manager -1-626-***-****

******@********.***

DELL-Mayura Jain, PMP-Manager Dell 1-714-***-****

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