Customer Service Transportation Manager

Keiyon Chislom

Email: ***************@*****.***

Phone: 213-***-****

Los Angeles, CA

Highly motivated, accomplished, enthusiastic public worker with 15+ years of experience seeks to further a career in an Outreach Management position that can utilize my leadership skills and management knowledge to benefit mutual growth and success within an organization. WORK EXPERIENCE

Supervisor, Access and Engagement Department

Los Angeles Homeless Services Authority (LAHSA)

March 2016- Present

● Develop and maintain working relationships with related Mayor’s office, City partners and service providers

● Assist management team with assigned projects, training new staff and the development of outreach best practices

● Create new and manage existing provider/client relationships with service providers, Council District offices and stakeholders

● Work directly with a team of 15 Homeless Engagement Team workers to assist with the care coordination for unhoused community

● Oversee the policies and strategies for outreach programs, including donor donations and homeless connect days

● Work with faculty, department heads and other units to develop and implement new outreach efforts and provide improvements to existing programs Shelter Attendant/ Transportation Manager

Volunteers of America (VOA)

November 2010- March 2016

● Maintained shelter operational tasks and provided transportation for shelter participants

● Assisted clients with resources for continuity of care and resources

● Assisted shelter participants with filling out paperwork and documented progress case notes in Homeless Management Information Systems

● Performed Crisis interventions trainings and De-escalation best practices TRAININGS AND CERTIFICATIONS

● CPR Certified

● Narcan Administered trained

● Proficient in Homeless Management Information System SKILLS AND ABILITIES

● Strong Communication and Organizational skills

● Outstanding interpersonal and customer service skills, including the ability to work effectively independently, in a team or collaborative environment

● Ability to work with senior officials, to build and sustain professional networks in a diverse, fast-paced, multi-task environment, and to manage competing priorities References available upon request

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