Customer Service Support Specialist
Resume:
Roger Gu Boulder City, NV *****
*******@*****.***
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Summary Honest, reliable, patient, quick learner, responsible
Fluent in English, Mandarin, and Shanghainese
Proficient with Microsoft Office software and basic computer science
Interests: Reading, writing, music, technology, athletics, films, culinary
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Skills Customer service skills
Teamwork skills
Empathy
Adaptability
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Experience Geotab Inc. / Product Support Specialist January 2017 - March 2022, Provided product support to resellers as well as end users of Geotab devices. Knoah Solutions Corp. / Technical Support and Customer Service January 2012 - December 2016 Provided technical support as well as customer service for Huawei products. Sitel Corp. / Technical Support and Customer Service July 2004 - December 2011, Provided technical support as well as customer service to DirecTV and Verizon Wireless customers.
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Education Shanghai JiaoTong University / Bachelor of Science September 1979 - July 1983, Shanghai, Minhang District, 200240 Earned a Bachelor of Science degree in Power Machinery Engineering with top grades in the class.
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Awards Top Product Support Tickets
Agent of the Month
Golden Star Award
Perfect Attendance
Et al.
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