Roger Gu Boulder City, NV *****

725-***-****

adr26r@r.postjobfree.com

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Summary Honest, reliable, patient, quick learner, responsible

Fluent in English, Mandarin, and Shanghainese

Proficient with Microsoft Office software and basic computer science

Interests: Reading, writing, music, technology, athletics, films, culinary

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Skills Customer service skills

Teamwork skills

Empathy

Adaptability

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Experience Geotab Inc. / Product Support Specialist January 2017 - March 2022, Provided product support to resellers as well as end users of Geotab devices. Knoah Solutions Corp. / Technical Support and Customer Service January 2012 - December 2016 Provided technical support as well as customer service for Huawei products. Sitel Corp. / Technical Support and Customer Service July 2004 - December 2011, Provided technical support as well as customer service to DirecTV and Verizon Wireless customers.

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Education Shanghai JiaoTong University / Bachelor of Science September 1979 - July 1983, Shanghai, Minhang District, 200240 Earned a Bachelor of Science degree in Power Machinery Engineering with top grades in the class.

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Awards Top Product Support Tickets

Agent of the Month

Golden Star Award

Perfect Attendance

Et al.