Front Desk Customer Service
Resume:
EDUCATION
**** - **** ******** ****** ** MICROBIOLOGY
University of Farhat Abess ‘SETIF/ALGERIA’
**** - **** ******* ** *********** Technology Management University of Continuing Education « evening classes » 2013 - 2016 Diploma in Technical English
University of Continuing Education « evening classes » WORK EXPERIENCE
June 2018-Now Revenue & Reservations Agent
Al Najada Hotels & Apartments by Tivoli & Oaks
- Receive each guest call in a professional and friendly manner, reply to e-mail inquiries in a timely manner.
- Build rapport and establish brand loyalty through the reservations process.
- Follow sales techniques to maximize revenue
- Establishes and maintains good relations with corporate accounts, travel agencies, airline and other booking sources.
- Accurate Input and access data in reservation system. 2017-2016 Customer Service/ Medical information
BIO-DIAG [National Medical Laboratory] Subcontractor of Laboratoire Cerba Operates on the French and international market of specialized clinical pathology.
- Welcoming and assisting patients at the front desk.
- Check and organize the samples received according to the specific medical test requirement.
- Maintain spreadsheets and databases.
- Answering phones, email inquiries in a timely manner.
- Paying bills, and processing results and handling claims.
- indicates the type and number of documents coming with the sample, thus generating as many specific barcodes which are sticked to the documents prior to scanning. YOUCEF
BENNANI
Nationality: Algerian
Single
QID Resident
**********@*****.***
Qatar, Doha
Beginner
Profil
I’m a very open minded, flexible person with creative ideas having the ability to work in different environments. Ambitious determined, I’m an active learner and always striving for excellence in my personal and professional life.
I hereby certify that the above details furnished by me are true and correct to the best of my knowledge.
(Youcef Bennani) Date
Skills
Good in OPERA PMS (Reservation Process / Rate
code configurations / Business blocks / Reports)
Good in computer literacy
Experienced user of Microsoft office products.
Photography, Photoshop and Adobe Illustrator.
First aid certification.
Weapons training
Polyglot
LANGUAGES
Arabic: Native language
English: well written and spoken
French: well written and spoken
German: Beginner
QUALITIES
• Methodical, Organized
• Attention to detail
• Excellent multi-tasking ability
• Experimental and analytical skills
2015-2016 Military logistics officer
Compulsory Military service « Algerian National People's Army »
• Provided a variety of clerical, administrative and technical duties in support of logistic operation.
• Collected, analyzed, and classified secure and unsecure information and data to provide meaningful reports to higher ranks.
•prepare, execute, and assess missions.
•Ensured the unit has the required resources and equipment to complete mission.
• Manages the battalion maintenance program.
• Patrolled regularly buildings facilities and perimeter areas to secure and prevent damage to battalion 2011-2015 Laboratory Technician at the University
Faculty of Biology « FARHAT ABESS » Setif
- Providing technical support to teachers and students.
- Responsible for the conformity of tests according to educational programs.
- Cleaning work areas prepare clean and sterilize glassware and equipment for use.
- Prepared media for microbiological tests: yeast/mold broth, potato dextrose agar, total plate count agar.
- Sustain a safe working environment and Ensured that Students adhere to the laboratory safety guidelines. REFERENCES
Mr. Rohan Shah
Revenue Manager,
Anantara Angkor Resort & Spa
Cambodia.
**************@*****.**.**
Mr. Ayoub Gorgi
Cluster Revenue manager
Souq Waqif Boutique Hotels by Tivoli.
Al Najada hotel by Tivoli
Al Najada Apartments by Oaks
Doha, Qatar
******@************.***
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