EDUCATION

**** - **** ******** ****** ** MICROBIOLOGY

University of Farhat Abess ‘SETIF/ALGERIA’

**** - **** ******* ** *********** Technology Management University of Continuing Education « evening classes » 2013 - 2016 Diploma in Technical English

University of Continuing Education « evening classes » WORK EXPERIENCE

June 2018-Now Revenue & Reservations Agent

Al Najada Hotels & Apartments by Tivoli & Oaks

- Receive each guest call in a professional and friendly manner, reply to e-mail inquiries in a timely manner.

- Build rapport and establish brand loyalty through the reservations process.

- Follow sales techniques to maximize revenue

- Establishes and maintains good relations with corporate accounts, travel agencies, airline and other booking sources.

- Accurate Input and access data in reservation system. 2017-2016 Customer Service/ Medical information

BIO-DIAG [National Medical Laboratory] Subcontractor of Laboratoire Cerba Operates on the French and international market of specialized clinical pathology.

- Welcoming and assisting patients at the front desk.

- Check and organize the samples received according to the specific medical test requirement.

- Maintain spreadsheets and databases.

- Answering phones, email inquiries in a timely manner.

- Paying bills, and processing results and handling claims.

- indicates the type and number of documents coming with the sample, thus generating as many specific barcodes which are sticked to the documents prior to scanning. YOUCEF

BENNANI

Nationality: Algerian

Single

QID Resident

+974-********

adr23k@r.postjobfree.com

Qatar, Doha

Beginner

Profil

I’m a very open minded, flexible person with creative ideas having the ability to work in different environments. Ambitious determined, I’m an active learner and always striving for excellence in my personal and professional life.

I hereby certify that the above details furnished by me are true and correct to the best of my knowledge.

(Youcef Bennani) Date

Skills

Good in OPERA PMS (Reservation Process / Rate

code configurations / Business blocks / Reports)

Good in computer literacy

Experienced user of Microsoft office products.

Photography, Photoshop and Adobe Illustrator.

First aid certification.

Weapons training

Polyglot

LANGUAGES

Arabic: Native language

English: well written and spoken

French: well written and spoken

German: Beginner

QUALITIES

• Methodical, Organized

• Attention to detail

• Excellent multi-tasking ability

• Experimental and analytical skills

2015-2016 Military logistics officer

Compulsory Military service « Algerian National People's Army »

• Provided a variety of clerical, administrative and technical duties in support of logistic operation.

• Collected, analyzed, and classified secure and unsecure information and data to provide meaningful reports to higher ranks.

•prepare, execute, and assess missions.

•Ensured the unit has the required resources and equipment to complete mission.

• Manages the battalion maintenance program.

• Patrolled regularly buildings facilities and perimeter areas to secure and prevent damage to battalion 2011-2015 Laboratory Technician at the University

Faculty of Biology « FARHAT ABESS » Setif

- Providing technical support to teachers and students.

- Responsible for the conformity of tests according to educational programs.

- Cleaning work areas prepare clean and sterilize glassware and equipment for use.

- Prepared media for microbiological tests: yeast/mold broth, potato dextrose agar, total plate count agar.

- Sustain a safe working environment and Ensured that Students adhere to the laboratory safety guidelines. REFERENCES

Mr. Rohan Shah

Revenue Manager,

Anantara Angkor Resort & Spa

Cambodia.

+855-****-****

adr23k@r.postjobfree.com

Mr. Ayoub Gorgi

Cluster Revenue manager

Souq Waqif Boutique Hotels by Tivoli.

Al Najada hotel by Tivoli

Al Najada Apartments by Oaks

Doha, Qatar

+974-****-****

+974-****-****

adr23k@r.postjobfree.com

Contact this candidate