Customer Service Sales Director

Raul Guerrero

512-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Experienced professional with extensive customer service and sales experience, including a track record of listening to customers, negotiating agreements, and developing satisfied repeat customers.

SKILLS

● People engagement and relationship

building

● Team building and development

● Concise verbal and written communication

● Critical, innovative and creative thinking

● Conflict resolution

● Spanish language (written/spoken)

● Ability to scaffold information for diverse learners and audiences

● Ability to operate with autonomy under minimal

supervision

● Professional telephone manner

WORK HISTORY 03/2017 to 06/2022 Professional Musician, Mariachi Jalisciense - Dallas, TX 01/2001 to 08/2008 Professional Musician, Mariachi Relampago - Austin, TX

● Contributed to the creative process through original ideas and arrangements

● Led ensemble at rehearsals and during both live and recorded performances

● Planned/organized concerts/programs across north/central TX, TX Panhandle, OK, and MO 03/2017 to 12/2019 Bartender/Server, The Olive Garden - Allen, TX

● Followed bar operative protocol, providing feedback/improvements to management

● Provided superior service to guests and regulars in the bar and restaurant

● Supported new server training program

08/2015 to 03/2017 Artist in Residence, College Achieve Public Schools - Plainfield NJ

● Designed elementary music program for students K-6 across two campuses

● Administered after-school program for 50+ elementary students

● Managed school safety and security protocol including traffic control and fire safety systems

● Developed lasting relationships with students’ parents and Plainfield, NJ community 08/2008 to 06/2015 Teacher, Clark County School District, CCSD - Las Vegas, NV

● Grew Mariachi program, including increasing enrollment by 300% and managing fundraising efforts

● Developed relationships with parents and community, building trust through regular communication

● Piloted grant-funded program to address social-emotional learning competencies among middle school students

01/2003 to 04/2006 Regional Sales Director, Violins Etc. - Austin, TX

● Coordinated B2B sales operations within the assigned region

● Researched customer needs, market trends and competitor activities

● Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches, including securing major bid through RFP process

● Connected with prospects through trade shows, cold calling and local-area networking EDUCATION University of Nevada - Las Vegas - Las Vegas, NV (Business & Industry License: Education

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