Salesforce QA, Salesforce Admin

ANTARA MAITI

Address: LinkedIn: **** Emerald https:/Lane, /www.Wixom, linkedin.MI- com/48393 in/antara-Phone: maiti-317.712.b27642161/1905 Email: Twitter: antaramaiti.@antara_cs@maiti gmail.com 1 Page

SALESFORCE.COM QA

Salesforce Classic/Lightning Testing Salesforce Functional Testing Test Scope Definition Business Requirements Analysis Application/Software Testing Life Cycle Force.com Platform Testing Salesforce Platform Administration SFDC UAT Support Salesforce Lightning Org Consolidation Process Quality Assurance QUALIFICATIONS PROFILE

Highly analytical, quality-driven, and performance-focused professional with extensive experience and knowledge of Salesforce.com and Force.com, coupled with well-honed skills in software engineering, CRM functionalities, Salesforce.com testing methodologies. Equipped with exemplary communication and interpersonal aptitudes, essential in establishing rapport with professionals at all levels.

TECHNICAL ACUMEN

Tools ALM, JIRA, BUGZILLA, Workbench, Data Loader, Salesforce Inspector Technical Concepts Salesforce.com Configuration, Salesforce.com Testing, Sofon CRM Testing, Apex data loader, Lightning Flow, Process Builder

COMPETENCIES

ú Salesforce.com Testing.

ú SOFON IT Analysis and Testing.

ú Designing RTM.

ú Scope Defining & Scenario Preparation, Test Planning. ú Test Case Development and Test Data Gathering.

ú Functional & Regression Test Cases execution.

ú Test management and defect management using QC tool (ALM) and JIRA. PROFESSIONAL EXPERIENCE

SALESFORCE QA – CONTRACT ROLE (USA)

QA Specialist 2022

ú Extensive Experience working on Sales Cloud, Service Cloud Testing. ú Work closely with functional leaders, organizational units, and subject matter experts to identify test scenarios, building test cases, test execution and defect management. Helping with UAT test scripts and producing test reports. COGNIZANT TECHNOLOGY SOLUTIONS, INDIA

Associate - CRM 2016–2017

ú Experience working on Sales Cloud, Service Cloud. ú Profound Knowledge on CRM business processes like Campaign Management, Lead Management Case Management, Order Management and Account Management.

ú Experience with Administration, Configuration and Production support events on Salesforce.com Platform. ú Insights on SFDC Data Model, Data Management. Expertise in administration, configuration, Implementation and support on Salesforce.com Platform.

ú Knowledge in SFDC Administrative tasks like Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions.

ú Expertise in Workbench and Data Loader for exporting and importing data. Expertise with SOQL, SOSL, Relationships. ú Testing on Customized Reports, Dashboards and process to enhance Data Quality and enabling Strategic View of Data. WIPRO TECHNOLOGIES, INDIA

Project Engineer 2013-2016

ú Testing on different Salesforce logic such as objects, relationships, custom Fields, validations and workflows. custom profiles, permission sets, page layouts, record types, sharing and security model, approval processes. ú Testing done on several Validation Rules, tasks, Workflow rules. ú Analyzed business requirements and developed test cases on several salesforce functionalities. ú Prepared the test environment i.e., sandbox for testing and migrating the code to the deployment instance after testing.

ú Tested different Custom Objects, lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

ú Testing of workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to improve the quality of business logic.

ú Used the sandbox for testing and migrated the code to the deployment instance after testing. ú Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping. ú Created the workflows for automated lead routing, lead escalation, alerts. ANTARA MAITI

Address: LinkedIn: 1824 Emerald https:/Lane, /www.Wixom, linkedin.MI- com/48393 in/antara-Phone: maiti-317.712.b27642161/1905 Email: Twitter: antaramaiti.@antara_cs@maiti gmail.com 2 Page

ú Provided the training to the internal business users to use the application and develop their own custom reports. ú Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

ú Delivered project reports using conation of custom objects and standard objects. ú Used Data Loader for Data Management in force.com platform. ú Perform administration tasks as needed, managing custom fields, integration and data clean up. ú Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.

ú Analyzing the DFD (data flow diagram) and gathering the requirement. ú Test planning and Test case preparation.

ú Test data gathering from development team.

ú Testing the integration part as well as the end-to-end flows. ú Regression testing. Creation of test summary report. ú Test Management using ALM/QC.

ú Created the test cases, performed peer review of test cases, execution of test cases and log defects with appropriate severity and priority for each one of the logged defects. Retesting of the defects and close them or reopen them using ALM QC tool. Prepared regression test suite and executed them for different test cycles. Cross browser testing and quick sanity is also done. Attended status call and discussed on the update and issues. ú Created positive and negative scenarios by going through the design documents to cover the defined scope. Created the functional test cases and performed peer review of those test cases. Execution of test cases and logged defects with appropriate severity and priority in QC tool (ALM). Prepared regression test suite and executed them for different test cycles. Retested the fixed defects and took necessary steps in ALM. PROJECTS HELD

Salesforce.com Configuration & Testing:

Novartis, USA QA Lead (Salesforce.com Sales Cloud) 2016–2017 Cardinal Health, USA QA 2015-2016

Philips, USA Salesforce.com Tester (Salesforce.com Service Cloud) 2014–2015 Shell, USA Project Engineer 2013–2014

EDUCATION

Bachelor of Technology in Computer Science and Engineering, Graduated with 8.05 SGPA 2012 Institute - Activities: of Technology Student Coordinator, and Marine Engineering, College Technological West Bengal, Fest India Member, College Linux User Group CERTIFICATIONS

Salesforce.com, Certified Administrator (ADM 201) – Salesforce.com (2016)

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