Charlotte F. Williams

**** *. ***** ***** ******** MO. 63052 314-***-**** adr21m@r.postjobfree.com Objective

** ******** ***** ** **-staff innovations and development, office and store management, marketing and customer support in healthcare and retail environments. Possessing the ability to self-motivate and the exceptional ability to set goals for improved productivity and achieve said goals. Excellence and achieved success in team building with a group of people and projects.

Experience

AAA Road Side 2020- todays

Call Reciever Specialist

Call center environment, assisting members via a phone call.Billing issues

Scheduling services, helping them find their location and sometimes understanding what they may need in resolution to their immediate concerns.

OWNER KEEP IT CLEAN 2006-2020

· Sales of a home care team.

· Keeping and tracking all information in reference to Accounts receivables and payables for accurate tax filing.

· Training and managing a support staff of 6 part time Sub-Contractors.

· Instruction to those Sub Contractors as to their legal liabilities and responsibilities.

· Assisting several persons in starting their own business to increase their financial gains. EXECUTIVE ACCOUNT MANAGER GATEWAY EDI 2004-2006

· Support 100 account sites by providing ongoing technical support/training and applications research via customer call center ACD system or on site.

· Assist clients with interpreting and submission of ANSI and NSF compliant formats.

· Analyze operations and processing problems, recommend effective and innovative solutions.

· Recommend system specifications and perform testing.

· Liaison between client, developers and vendors.

· Practice active listening skills and provide exceptionally sincere and dedicated response to all user and client issues.

· Design and author technical/instructional documentation. ACCOUNT MANAGER Surgical Support Services 2003-2004

· Handle collections, appeals, billing corrections.

· Correct all issues with contractual issues for receivables.

· Follow up on all Primary billing as well as Secondary and, if needed, Third party billing.

· Collections on all Patient balances after insurance applied, as well as self-pay patients.

· Design and author technical instructional receivables. Collector for United Healthcare St. Johns Mercy CBO 1996-2003

· Handled $3 Million in accounts receivables, reduced outstanding receivables by 23% to achieve #1 ran department nationally in company in lowest accounts receivables.

· Followed up on contractual insurance payments.

· Analyzed and investigated issues and followed through with United Healthcare on lack of payments or improper payments.

· Execute and follow through with payment appeals.

· Coordinated resolution for payment from United HealthCare. Charlotte F. Williams

4726 S. Edmar Drive Imperial MO. 63052 314-***-**** adr21m@r.postjobfree.com 1

Insurance Specialist Mercy Family Medicine 1994-1996

Handled all referrals for patients to attain specialist care.

Attained per-certification for test and procedures through the insurance for patients Front Desk Receptionist Mercy Family Medicine 1993-1994

Collection of Patient demographics and insurance information.

Entry of that information into the Vision Software Program.

Collection of funds and fees owed by the patient at the time of service.

Patient Scheduling for future appointments.

· Guest Service Team Lead Target Stores 1986-1993

· Supervised team of 12 Personal Shoppers and Customer support specialists Signing Supervisor

Price Change Team Supervisor

Store Auditor

Customer Service

Planogram Team Member

Cashier

Education

McKinley High School St. Louis City General Education Diploma Target University St. Louis MO. Culture of Service, Aiming higher, Making it Count, AAIM Management Courses.

Dale Carnegie Courses St. Louis MO. How to win Friends and Influence People, The Quick and easy way to Effective speaking,

The Leader in you.

Computer Skills and Experience

Windows

Microsoft

Excel

Vision

Medic Vision

Mesta Med

Star

PHS

Lazar Arc, AWD

Kronos Payroll

Charlotte F. Williams

4726 S. Edmar Drive Imperial MO. 63052 314-***-**** adr21m@r.postjobfree.com 2

Community Service / Activities

Street and Neighborhood for Edmar Hill 2010- Present Vice President of Friends of Marquette 1993-1999

PTA, St. Anthony of Pauda 1992-2003

Habitat for Humanity 1987-2003

Giving Community 1995-2003

Good Neighbor Program 1987-2003

Personal References Available upon request.

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