Service Representative Customer
Resume:
Jessica Lyons
Detroit Michigan,*****, US
***********@*****.***
Work Experience
April 2020 - December 2014
Teleperformance, Customer Service Representative
Respond to servicing inquiries through various channels Provide additional product offerings based on member needs Using software (with which I am an extremely quick study) to navigate through customer information and call scripting Assisting customers with online purchases and issues with orders
Receiving and making calls to existing and potential customers with the intention of retaining current customers and signing up new customers for phone and broadband packages
Performed at or above the team's goal and with excellent quality
September 2012 - March 2014
Infocision Management Corporation, Customer Service Representative
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
2003
Northwestern High School, High School in General
Studies
2010
Wayne County Community College District, None in
Nursing Science
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