Support Representative English Teacher
Resume:
Jennifer Chinenye Ekeh
Student
Contact
Address
Lisbon, Lisbon
Phone
925985917
**************@*****.***
Skills
Active listener
Excellent
Customer service skills
Very Good
Empathy
Excellent
Management
Very Good
Teamwork skills
Very Good
Oral and written communication skills
Problem solving
Leadership
Very Good
Learning and adaptability skills
Languages
English
Excellent
Ukrainian language
Good
Reliable employee seeking for a position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
A MOTIVATED, ADAPTABLE AND RESPONSIBLE PERSON WITH SOME OTHER WORK EXPERIENCES BOTH IN IT AND OTHER TEACHING JOBS. BASE ON MY EXPERIENCES, I HAVE ACQUIRED SOME METHODICAL AND
CUSTOMER-FOCUSED APPROACH TO WORK AND A STRONG DRIVE TO SEE THINGS THROUGH TO COMPLETION.
Work History
2022-03 - 2022-07
Warehouse Employee
Indeed, Abuja, Abuja
Evaluated patient histories, complaints and current symptoms.
Participated as monitoring physician in clinical trials of medications and treatments.
Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
Researched industry innovations and emerging treatments to improve care delivery.
Monitored post-operative recovery and educated patients on at-home recovery.
Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
2020-05 - 2021-05
Sales Manager
Call Centre, Kyiv Ukraine, Kyiv
KYIV: I WAS RESPONSIBLE FOR CALLING CLIENTS AND EXPLAINING TO THEM WHAT THE COMPANY HAS TO OFFER AND WHAT THEY WHERE INTERESTED IN DOING TOO.
THERE WAS NO COLD CALLS
I WORKED AS A CHAT OPERATOR REMOTELY.
Resolved customer issues quickly to close deals and boost client satisfaction.
Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
Interpreted sales and pricing policies to departmental personnel and customers.
Reviewed customer service agreements for terms and conditions pricing and accuracy.
2017-06 - 2018-08
English Teacher
Preply, Ivano-Frankivs'k Ukraine, Ivano-Frankivsk
BEING A TEACHER GAVE ME THE ABILITY TO BE PATIENT,TOLERANT AND UNDERSTANDING TO PEOPLE AND MY STUDENTS AS WELL AS MYSELF TOO.
Prepared and implemented lesson plans covering required course topics.
Administered assessments and standardized tests to evaluate student progress.
Helped students develop important learning skills and good study habits useful in trade school or college education.
Coordinated activities to encourage interest in reading.
Planned dynamic lessons to increase student comprehension of books and literary concepts.
2021-06 - 2022-02
Chat Support Representative
Remotely, Ivano-Frankivs'k, Ivano-frankivsk
Asked open-ended questions to determine which products or services would be best fit for customer's needs.
Cultivated relationships with new customers and maintained good partnerships with existing clients.
Assisted department with email-based and phone support when call center was busy or short-staffed.
Documented all customer information accurately in computer system, providing dated notes for future reference.
Handled inbound customer chat conversations from various websites.
Resolved Type issues over phone with Number customers daily.
Processed Number invoices each weeks and mailed documentation to clients.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
Promptly responded to inquiries and requests from prospective customers.
Communicated professionally with colleagues, freelancers and clients.
Recommended products to customers, thoroughly explaining details.
2019-03 - 2020-05
Customer Service Representative
Call Centre, Kiev, Kiev
Provided primary customer support to internal and external customers.
Processed customer adjustments to maintain financial accounts.
Responded to customer requests for products, services and company information.
Updated account information to maintain customer records.
Followed up with customers about resolved issues to maintain high standards of customer service.
Reached out to customers after completed sales to suggest additional service or product purchases.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Met customer call guidelines for service levels, handle time and productivity.
Provided ongoing guest service.
Promptly responded to inquiries and requests from prospective customers.
Responded proactively and positively to rapid change.
Education
2004-09 - 2010-06
Primary School Certificate
Start Right Childhood Education Foundation - Imo State, Nigeria
2010-09 - 2016-08
JSSCE, SSCE
Pacesetters Missionary College - Oyigbo, Rivers State
2016-09 - Current
5th Year Medical Student : Medicine
IVANO-FRANKIVSK NATIONAL MEDICAL UNIVERSITY - Ukraine
Hobbies
Dancing, traveling, listening to music, cooking.
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