Center Agent Customer Service
Resume:
Coralia F. Chase
Schererville, IN 46375
EDUCATION:
High School Graduate
Accounting Specialist Certification from
University of Texas at Arlington
SKILLS:
Accounting, Excel and Quickbooks
Microsoft Windows
Accounting
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
Trucare Software
IKA
Ready Logistics
HQ2
Oracle
Mechanical Drafting
ECO’s
EXPERIENCE:
Vincent Benjamin Agency
March 21, 2022 to March 24, 2022
Ewing Irrigation
Absorb eighty percent on incoming phone calls for the credit team.
Determine if orders can be released for customers outside their credit parameters.
Send invoices and statements as requested.
Maintain the general email for the credit department by handling or distributing requests accordingly.
Help maintain low risk to Accounts Receivable balances.
Robert Half Agency
December 13, 2021 to March 16, 2022
Optum
I work for Optum as a call center agent processing requests from medical providers for prescreens and authorization for medical procedures and treatments on behalf of members from United Health Insurance.
Vincent Benjamin Agency
May 17, 2021 – November 23, 2021
Verra Mobility
I worked with Verra Mobility, a third-party company that works with car rental agencies to process tolls on rentals. I would take incoming calls, answer any questions about invoices, send receipts, take payments or recharge payments to a different card and notate the accounts.
Robert Half Agency
March 29,2021 – April 21, 2021
Upgrade Personal Loans
Customer Service Agent
Help process the initial loan applications for personal loans or the personal line of credit. I also checked for documentation that is required, to see if they were submitted yet or if a “requested for documents” still needed to be sent and answer and any general questions about the loan or the process.
Vincent Benjamin Agency
January 25, 2021 – 03/26/2021
AZ Department of Health Services,
Covid-19 Vaccine Support Specialist
Provide customer service to people calling in with general questions regarding the COVID-19 Vaccine and scheduling to get the vaccine.
Vincent Benjamin Agency,
October 26, 2020 – December 2, 2020
Loan Depot, Foothills, CA
Title Support Coordinator
I work with loan processors making calls for “requests for payoff” on loans being refinanced and then I upload the faxes to the customer’s file. Software that I use to complete my tasks are Empower, Outlook, SharePoint, and Excel.
October 9, 2020 – October 23, 2020
Performance Contact Services LLC, Mesa, AZ
Contact Agent
I assist members to resolve issues with their billing, membership plans, or roadside assistance.
Robert Half Agency
March 30, 2020 – June 8, 2020
Wage Works, Tempe, AZ
I was assisting HR with processing transit passes that have been returned to Wage Works for credit. I am implementing data from the returned passes and the enclosed SHF (Special Handling Form) into the Excel spread sheet to be used to issue the credits.
Robert Half Agency
January 13, 2020 – March 17, 2020
People Ready, Tempe, AZ
Account Specialist
I work in the payroll dept processing timecards using Prism Software and perform reviews of payroll using Excel, Prism, Share Point, Adobe Acrobat and Outlook.
Robert Half Agency
January 2, 2019 – September 27, 2019
Cox Enterprises, Phoenix, AZ
Account Specialist
I work in the accounting dept at Cox Ent. for accounts receiving, creating invoices, posting shipment confirmations and BOL’s for logistics in Ready Logistics and HQ2. I run OTM in Oracle using excel data reports and perform research for older invoices.
Safelite Solutions
June 25, 2018 – Dec. 28, 2018
Call Center Agent
I assist caller’s with FNOL (first notice of loss). I process claims for the insured’s or the claimant for auto/property or workman’s comp.
Maxconnexions, Fort Worth/Austin, TX
April 2016 – April 2019
Bookkeeper
I worked under a CPA to manage the General Ledger maintained the vendor/customer files, posted receipts for purchases, run the P/L report. I would pay services made for Maxconnexions. I would post the payments from customers to their accounts, update the balances due, process the payroll checks for each period making sure that money was reserved for taxes, in payroll reports/taxes I would make sure that money was available for the Texas Comptroller and the 941 taxes.
Cornerstone Staffing, North Ft. Worth, TX
February 12, 2018 to May 18, 2018
BNSF – Annotator for Railroad Images
Scan images to mark for projects. Utilize photoshop to create false positive images for special project in engineering.
Cornerstone Staffing, North Ft. Worth
October 30, 2017 to November 25, 2017
Call Center Agent
Assist MSA’s in Target electronics stores with trouble shooting phone device. connectivity/activation with the three main carriers.
Principle Distribution, Arlington, TX
June 2017 to October 28, 2017
Driver
Distribute parts order to various clientele in a given area. Collect money for orders.
Hertz Car Rental, Austin, TX
January 16, 2017 to April 13, 2017
Customer Service Representative
Duties involved are to assist customers with choosing the appropriate vehicle and protection products for the duration of their rental and verify their identity for the completion of the rental.
The Moore Center, Manchester, NH
Oct. 2014 - Jan. 15, 2016
Direct Support Specialist
Duties involved are to assist client with activities of daily living.
Greystone Assisted Living, A Benchmark Facility
July 15, 2014 – Oct. 28, 2014
Resident Care Specialist
Salem, New Hampshire
Duties involved are to assist residents with activities of daily living
Lida’s Care LLC, Manchester, NH
Sept 2012 – Feb. 2013
Personal Care Provider
I had been working doing private duty as an LNA/Personal Care Provider assisting clients with ADL’s, including ROM and taking vitals, administering medications when requested.
Home Instead, Manchester, NH
Sept. 2011 - July 2012
Personal Care Provider
Duties involve helping those who desire to live at home with as much independence as possible. Duties may involve driving, shopping, light housework, companionship, or personal care.
Freetown Yankee Market, Raymond, NH
Aug 2008 – Jan. 2009
Customer Service Manager
Duties involved maintaining the 125 foot deli counter. Managing and scheduling 18 people keeping track of 2 different shifts 7 days a week. Meat and food products were ordered for the counter and shelves from vendors. Searching for and ordering specialty local products to give the store a unique feel. Organized special events involved bringing vendors in to display and sample their products. Food samples were prepared for customers on a daily basis. Responsible for product pricing and displays as well as hiring people as the store grew from 12 people to100 with 18 belonging to my area. Interviewing and hiring was done for the deli counter as well as other departments.
Macy’s Department Store, Manchester, NH
Oct. 2007 – Aug. 2008
Counter Manager for Dior Cosmetics
Duties involved maintaining and setting up displays for the Dior counter. Supervised one employee, training and encouraging her progress in selling Dior products. Created special events for the counter at the store. Authored fliers, invitations and other promotional materials for special events at the Dior counter as well as for the other counters at the store.
Kohl’s Department Store, Hooksett, NH
Nov. 2006,
Stock and Replenishment Team
I processed the new stock after it comes off the supply truck and replenished the various departments with needed stock.
Courville at Manchester, Manchester, NH
July 2005
LNA
Take and record vitals and assist residents with activities of daily living.
Elliot Hospital, Manchester, NH
June 2004
LNA
Take and record vitals on patients and help with activities of daily living.
Mt. Carmel Nursing Home
Dec. 2003
LNA
Take vitals on residents, notate their files and assist with activities of daily living.
Contact this candidate