Retention Manager Customer Service
Resume:
Crystal Fuselier
Sherman, TX *****
*******@***.***
Enthusiastic go-getter who is highly motivated and a customer focused team player with a successful history of hiring new employees, building relationships and closing sales. Work Experience
Recruiter/ Office Administrator
The Sign Machine - Sherman, TX
October 2019 to Present
• Responsible for sourcing and hiring all new employees which includes employee orientation, training, development and support for internal and field employees.
• Organize and schedule meetings with customer as well as employees.
• Maintained a high level of customer satisfaction for new and existing customers.
• Implement clerical and administrative processes.
• Excellent time management, organizational and multitasking skills. Corporate Recruiter
Qorvo Semiconductor - Richardson, TX
December 2014 to August 2019
• In house recruiter responsible for sourcing and recruiting RF talent. Utilized best recruiting practices to source and recruit electrical engineers in design, test, process, modeling, product applications, process development, program and project management, supply chain, finance, logistics, equipment and engineering techs and many other various disciplines related to working in the semiconductor industry.
• Managed 40 plus open staffing requisitions for several locations within the US.
• Partnered with hiring managers on all aspects of the recruiting process including identifying needs, sourcing strategies, candidate assessment, job posting, interview process and offer negotiations.
• Analyzed internal equity and market salary data to successfully negotiate offers, bonuses and relocation packages with potential candidates.
• Attended career fairs all over the country sourcing talent from engineering schools which involved building relationships with professors and other faculty members.
• Creatively source high caliber candidates by leveraging recruiting software, social media, cold calling and employee referrals.
• Successfully hired 150 plus new employees in 2018. Senior Corporate Recruiter
Century Payments
March 2009 to December 2014
• Maintain close relationships with hiring managers to determine hiring needs.
• Responsible for all onboarding which includes background checks, reference checks, business cards, orientation, performance reviews, drug testing and all other new hire processes.
• Write and post ads through a variety of recruiting tools such as social media, job boards, career fairs and referrals.
• Employee orientation, training and development.
• Recruit candidates in the following areas: outside and Inside sales, accounting, finance, marketing, customer service, support managers and executive level management. Sr Account Manager/ Customer Retention Manager
IESI Solid Waste Services
June 2002 to April 2009
• Responsible for providing waste solutions for potential customers such as roll offs for clean up on construction sites, commercial waste solutions and all recycling needs.
• In charge of new business generation and maintaining an ongoing relationship with customers.
• Handle all marketing efforts that have to do with new business as well as prospective customers.
• Train and develop new sales reps hired within the company. Technical Recruiter/Account Manager
Butler International - Irving, TX
April 1997 to June 2002
• Responsible for candidate sourcing, recruiting, interviewing, and selling.
• Screened qualified applicants for professional, technical, supervisory and managerial positions.
• Conduct recruiting via phone prospecting, interviewing, referrals and mailings.
• Development and execution of strategies to identify resources.
• Oversee the co-ordination of the hiring process.
• Meet/negotiate with candidate and client to discuss work conditions, salary and job details.
• Participate in the design and execution of programs/events such as college recruiting.
• Worked closely with Fujitsu, Nortel, Ericsson and Raytheon to fulfill customers hiring requests for aerospace and telecom engineers across the US.
Education
High school diploma
Sherman High School - Sherman, TX
Skills
• HR Sourcing
• Talent Acquisition
• ATS
• PeopleSoft
• Workday
• Recruiting
• Taleo
• Kronos
• Office Management
• Event Planning
• Employee Orientation
• Recruiting and employee relations (10+ years)
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